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QVC gets jolt from former Starbucks exec
WEST CHESTER, Pa. — QVC, a global video and e-commerce retailer, has appointed former Starbucks executive Mustafa El-Rafey as the company’s SVP of talent management and rewards. El-Rafey will lead the development and implementation of a dynamic talent management and rewards strategy for QVC.
He will report to EVP of human resources and workplace services Beth Rubino.
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Dunkin’ Donuts in major store revamp
Canton, Mass. -- Dunkin’ Brands Group is giving its Dunkin’ Donuts stores a big makeover. The chain has been rolling out a “café-style” store redesign that includes a new, earth-toned palette, to make its locations resemble those of rival Starbucks, according to Bloomberg.
Dunkin’ Donuts, which plans to double its current store total to 15,000, is adding features such as more comfortable seating and music to increase its afternoon customer traffic.