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Starbucks Coffee Co.

  • Starbucks, Disney to partner on six stores

    Seattle - Starbucks Coffee Company and the Disneyland Resort will open a new company-owned Starbucks location at Downtown Disney in Anaheim, Calif. This store will be the first of four to be operated by Starbucks across Disney properties in the U.S.

  • What loyalty looks like in 2014

    With Amazon’s customer retention rate hovering north of 90%, customer loyalty initiatives are understandably at the top of every retail CMO’s to-do list. Of course, it’s harder these days to find room in consumers’ wallets for another membership card, what with American households belonging to an average of 22 loyalty programs, according to the loyalty research unit Colloquy. But Colloquy also found that each household’s activity was concentrated on fewer than half that number of programs.

  • Report: Multi-state shoplifting ring busted

    Northbrook, Ill. – The U.S. Secret Service has reportedly arrested three members of a family living in Northbrook, Ill., for running a sophisticated shoplifting ring that stole items from stores ranging from Maryland to Texas during the past 10 years.

  • H.E.B, Trader Joe’s, Chick-fil-A and Publix tops in customer experience survey

    Waban, Mass. -- H.E.B. Grocery, Trader Joe's, Chick-fil-A, and Publix earned the highest scores in the 2014 Temkin Experience Ratings, which ranked 268 companies across 19 industries. Joining those firms in the top 14 spots are Aldi, Food Lion, Sonic Drive-In, credit unions, Dairy Queen, Kroger, Piggly Wiggly, Regions, Sam's Club, and Starbucks.

  • Starbucks continues Evolution Fresh expansion

    Seattle – Starbucks is expanding its Evolution Fresh cold-pressed juice to more than 360 corporate stores in the Chicago and greater Midwest areas. This brings the total number of Starbucks locations and grocery stores offering Evolution Fresh products to more than 9,000 across the U.S.

  • The Three Rules of CRM: Automate, Automate, Automate

    Recent news that Starbucks will soon start offering a feature on its Square payment app that automatically prompts customers to leave a tip for appropriate purchases and also calculates “basic,” “better” and “best” tip amounts serves as a reminder of the three rules of modern CRM. Automate, automate, automate.

  • Starbucks names new execs for Teavana and Canada; Teavana CEO retires

    Seattle - Starbucks Coffee Company has named Starbucks Canada executive VP and president Annie Young-Scrivner as executive VP and president, Teavana. Nine-year retail operations executive and employee resources senior VP Rossann Williams has been appointed senior VP and president, Starbucks Canada.

    Teavana founder and CEO Andy Mack, having helped with the integration of Teavana with Starbucks, has decided to retire from the company.

  • Report: Starbucks to include tipping on Square app

    Seattle – Starbucks reportedly plans to soon include an automatic tipping feature on its Square mobile payment app.

    According to the Wall Street Journal, Starbucks, which currently only uses the payment features of the Square app, will deploy a feature that both automatically prompts a customer to leave a tip in appropriate situations and computes tip amounts for them.

  • Starbucks expands in Southeast Asia

    Seattle — Starbucks Coffee Company is opening its first store in Brunei, the company’s 64th global market, and its 100th store in Singapore, which will give people with autism the opportunity for employment and skills.

  • Stater Bros. Markets names senior director real estate

    San Bernardino, Calif. -- Stater Bros. Markets has appointed Michael Reed to the position of senior director real estate.

    Reed has over 13 years of retail real estate experience and has held various leadership positions with other retailers. He most recently served as real estate store development manager for Starbucks and was responsible for growing the company’s Mid-West and Western Mountain Regions.  

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