Starbucks Coffee Co.

Seattle – Starbucks Corp. has filed building permits to open a La Boulange bakery location in Los Angeles. The permits do not specify a time when Starbucks plans to open the new store.

Starbucks purchased the La Boulange chain in 2012 and currently sells La Boulange-branded baked goods in U.S. Starbucks outlets. However, while there are 22 La Boulange stores in San Francisco, this would be the first location outside that market. Starbucks has previously said it wants to expand La Boulange nationally.

 

Back in October, I commemorated my six-month anniversary as technology editor of Chain Store Age with a column looking at how retail IT has been disrupted in recent years. Now that I have a full year under my belt, I thought it would be interesting to look at how customer expectations of retail IT have been disrupted in recent years (and don’t worry, there will be no 18-month anniversary piece). Three paradigm-shifting changes in how retailers must now engage with customers using technology stand out.

Every Man is an Island

Seattle – Starbucks Corp. plans to move its European headquarters to London, from its current base in Amsterdam, Netherlands. The move will both concentrate some executives in the U.K., including some transferred from the Amsterdam office, and also increase the tax Starbucks pays in the U.K.

Starbucks paid an estimated $16.8 million in U.K. taxes during 2013 and has said it expects to pay the same amount in 2014. The company has received criticism in the U.K. for allegedly using complex accounting procedures to minimize the tax it pays there.

Seattle -- Starbucks on Wednesday released its 13th Global Responsibility Report, which highlights the company’s progress on long-term goals for community engagement, sustainability and ethical sourcing. The coffee giant also announced the launch of its fourth annual Global Month of Service, with Starbucks employees, customers and community members once again coming together to help contribute more than one million community service hours per year by 2015.

New York -- The second floor of Uniqlo’s Fifth Avenue flagship in Manhattan has been transformed in conjunction with the launch of the retailer’s SPRZ NY collection, done in collaboration with the Museum of Modern Art. The renovated floor includes the addition of a full-service Starbucks (a first for Uniqlo).

Waban, Mass. -- Chick-fil-A and Sonic Drive-In deliver the best customer experience in the fast food industry, according to the 2014 Temkin Experience Ratings, an annual ranking of companies based on a study of 10,000 U.S. consumers.

Seattle – Starbucks reportedly plans to expand a pilot of an evening alcohol and “light bites” menu that includes wine to thousands of stores nationwide. According to Bloomberg, Starbucks executives said the evening food and drink offerings, currently provided in about 40 test stores, will be rolled out during the next several years.

Northbrook, Ill. – Trustees of Northbrook, Ill. reportedly are considering a 43,000-sq.-ft. retail development. According to the Chicago Tribune, the development sits on a four-acre parcel near the border with Glenview, Ill., which is owned by Svigos Asset Management.

The Disney and Starbucks brands provide design inspiration for the  coffee giant's first company-run location on Disney property in the United States. The 5,600-sq.-ft. store, at Downtown Disney in Anaheim, Calif., uses customized content and technology to engage and inform, from a video installation that documents the Starbucks story to an interactive digital chalkboard that customers of all ages can draw and write on.

Seattle – Starbucks Coffee Company is amending its exclusive agreement to provide Keurig Green Mountain Inc. with super-premium coffee pods. The companies have updated their agreement to continue to expand Starbucks’ range of K-Cup pack offerings and to promote expanded consumer choice. In exchange for eliminating the super-premium coffee exclusivity terms of the existing agreement, Starbucks will receive improved business terms, including significantly expanded Starbucks K-Cup pack and variety types.