Google helps small retailers handle large call volumesGoogle’s Area 120 internal incubator is scaling phone-based customer service for small retailers. Survey: Personalization works, until it gets creepyConsumers respond to personalized marketing, but retailers must respect certain boundaries. Domino’s delivers real-time pizza location Domino’s Pizza is creating transparency in the store-to-consumer supply chain. Agriculture platform connects local biz with consumers Online community supported agriculture (CSA) service Skarsgard Farms is helping small produce suppliers sell to consumers across New Mexico. CVS Pharmacy ramps up Rx delivery CVS Pharmacy is taking its prescription delivery service to the next level. Customer service–it’s just a text away at Lamps Plus Specialty lighting retailer Lamps Plus is giving customers shelter from any issues or concerns via direct SMS text message. Study: Consumer engagement is all in how you say it Retail marketers seeking to effectively engage customers should polish up their smooth talk, according to a new study. Sam’s Club extends Synchrony partnership across channels Sam’s Club, the wholesale club store division of Walmart, will keep offering omnichannel payment options through Synchrony. Top Ten Women in Tech The female executives highlighted in the fifth annual Chain Store Age “Top 10 Women in Retail Technology” report exemplify the innovation and leadership needed to succeed in today’s ever-changing retail environment. It’s beginning to look like a mobile Christmas More consumers kicked off their holiday shopping through mobile devices and social media. First Previous 21 22 23 24 25 Next Last
