Sam's Club

Sam’s Club has selected Salesforce’s customer success platform to digitally transform business membership acquisition and engagement, and create an enhanced membership experience across its more than 650 clubs nationwide.  

A text-based “store” may sound like a flight of fancy, but Kaboom Chat is graphically bringing it to life.   The Dallas-based specialty comic book retailer is leveraging the Samus Chat text-based commerce app to offer a mobile store and informational platform. Kaboom Chat asks customers some discovery questions when they first register, which then enables the retailer to auto-populate the SMS-based store when they visit via mobile phone.  

As consumers continue shifting to mobile-only shopping experiences this summer, retailers have a greater need than ever for an e-commerce platform that delivers responsive, consistent experiences across any given device or channel.

Without a store base to support any fulfillment, pure-play home improvement retailer Build.com lives and dies by efficient product shipping.   Further complicating the retailer’s efforts to provide quality shipping while maintaining reasonable internal costs is the nature of its product assortment.  

The POS has never been the most flashy or talked-about solution in the retail IT environment.   From manual cash registers up to client/server-based terminals, the basic idea of the POS as a fixed box that takes payment in and spits receipts out stayed pretty much the same.  

Vitamin Shoppe on Thursday announced that it has hired Jason Reiser as COO effective July 11.    

Cameron Geiger, senior VP, Walmart technology, has been appointed to the GS1 U.S. board of governors.

He will help guide the GS1 U.S. strategy for driving adoption and usage of GS1 standards within the retail industry. GS1 standards are used to uniquely identify products, services and locations globally.

Wal-Mart Stores broke the retail gloom that has penetrated so many recent first quarter earnings reports as it posted higher than expected earnings and revenue gains, and gave an upbeat view for the current period.

Wal-Mart’s strong performance in a quarter that has challenged so many other retailers, including Target, offered evidence that its efforts to improve its U.S. stores are paying off. Among other things, the giant discounter has increased associate pay and taken moves to ensure its stores are more consistently in stock.

Jill Turner-Mitchael, SVP overseeing health and wellness for Sam’s Club, was the keynote speaker at the Northwest Arkansas Council’s Health Care Summit in Rogers on Wednesday, April 6, Talk Business and Politics reported Thursday.

Digital computer and electronics retailer Newegg wants to engage customers wherever they are, including on one of the world’s most popular social messaging apps.

Newegg will begin using Facebook Messenger to provide customer support. The e-tailer currently offers customer support options via email, SMS text message, phone and chat. Giving customers the ability to engage with Newegg’s customer support representatives via Messenger is an important asset to add to the company’s mobile strategy, according to executives.