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Recreational Equipment, Inc. (REI)

  • Study: What retailer leads in holiday shipping speed?

    Only one retailer has averaged online deliveries in one day so far this holiday season.

    According to a Kurt Salmon study of online orders from 62 retailers across a broad range of categories, including brick-and-mortar and online-only retailers, Zappos kicked delivery into a higher gear than any other analyzed retailer with an average of delivery in one day.

  • Retailers with the best return policies—and the worst

    When it comes to return policies, Nordstrom and Forever 21 couldn’t be further apart.

    At least that’s according to an annual survey of return policies by GOBankingRates.com. The study rated Nordstrom as offering the best return policies of 2015, with Forever 21 offering the worst.

    “Return policies should be a big consideration for holiday shoppers — two-thirds of people return at least one holiday gift,” said Elyssa Kirkham, lead reporter on the GOBankingRates study.

  • Retailers with the best--and worst--return policies

    When it comes to return policies, Nordstrom and Forever 21 couldn’t be further apart.

  • Is REI's Black Friday rebellion paying off?

    REI's plea asking shoppers to skip Black Friday and go outside has prompted nearly 1 million endorsements for the retailer's #OptOutside social media campaign.

    The Seattle-based retailer announced Monday that more than 150 other companies, nonprofit organizations and agencies that support state and national parks are also encouraging people to spend Black Friday outside. As Thanksgiving approaches, REI says it plans to recognize the hundreds of thousands of people and partner organizations that are opting to enjoy the outdoors with friends and family.

  • Will REI's Black Friday rebellion pay off?

    REI's plea asking shoppers to skip Black Friday and go outside has prompted nearly 1 million endorsements for the retailer's #OptOutside social media campaign.

  • Hitting a holiday reset

    Holiday is going to have a new look this year, as retailers take a different approach to the shopping season. As a result of consumers’ overwhelming focus on price, online shopping and free shipping incentives, retailers have been forced to rethink their strategies. As part of our ongoing series of retail industry surveys, HRC Advisory recently spoke with over a dozen top U.S. retailers to gauge what’s to come for the 2015 holiday season.

  • As Black Friday nears, retailers say yes to Turkey Day

    With a little over two weeks until Black Friday weekend, Best Buy, HHgregg and other retailers are hoping many U.S. consumers have made shopping after Thanksgiving dinner a holiday tradition.

    The consumer electronics retailers joined a growing list of retailers that released their Thanksgiving 
    plans this week. Both Best Buy and HHgregg have decided to keep their same holiday sales plans from last year.

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