QVC

West Chester, Pa. -- QVC on Thursday announced the promotion of Steve Hofmann to CEO of QVC Europe, reporting to QVC president and CEO, Mike George. 

In the newly created position, Hofmann will oversee QVC's European markets, including the United Kingdom, Germany, and Italy, and accelerate growth opportunities throughout Europe. He maintains his current responsibility as CEO of QVC Italy and will continue to be based in Milan.

WEST CHESTER, Pa. — QVC is building a presence in China through a new joint venture with Beijing-based China National Radio (CNR), China's government-owned radio division. Through this partnership, CNR and QVC will jointly operate a multimedia retailing business in China through the CNR Mall TV shopping channel and its e-commerce website (www.CNRMall.com), leveraging the strengths and resources of each company.

Englewood, Colo. -- Liberty Interactive, parent company of QVC, reported revenue growth for the fourth quarter and full year thanks to favorable results at QVC and its e-commerce division.

Liberty Interactive's revenue increased 7% to $3.1 billion in the fourth quarter, and 8% to $9.6 billion for the year.

"QVC finished the year strong with impressive Q4 results, particularly in the United States and Japan, despite a challenging macroeconomic environment," stated Greg Maffei, Liberty Interactive president and CEO.

New York City -- According to a survey released Tuesday by the NRF Foundation and American Express, Amazon.com has the best customer service among U.S. retailers.

The seventh annual Customers’ Choice survey, conducted by BIGinsight and polling 9,374 shoppers, saw the same group of retailers occupy the Top 10 spots in the poll, with some place-switching.

WEST CHESTER, Pa. — QVC announced that Linda Dillman has been appointed CIO, reporting to QVC president and CEO Mike George.

Dillman, who has more than 20 years of experience leading IT teams, most recently served as SVP global IT at HP. Previously, she was EVP and CIO at Wal-Mart Stores, where she was instrumental in transforming the supply chain management model for Walmart, according to a QVC press release. 

West chester, Pa. -- QVC announced that Linda Dillman has been appointed CIO, Dillman most recently served as senior VP global IT at HP. Previously, she was executive VP and CIO at Wal-Mart Stores.

West Chester, Pa. -- QVC announced Monday that Beth Rubino has been promoted to executive VP human resources and workplace services, reporting to QVC president and CEO Mike George.

Rubino was previously senior VP human resources and workplace services.

In addition to her global human resources role, Rubino will continue to oversee QVC's corporate communications, as well as its community affairs programs and corporate social responsibility efforts.
 

Washington, D.C. -- The NRF Foundation, the research and education arm of the National Retail Federation, has announced the top 10 retailers for excellent customer service selected by shoppers in the seventh annual NRF Foundation/American Express Customers’ Choice survey.

The survey, which asked 9,374 shoppers which retailer provides the best customer service, was conducted by BIGresearch.

According to shoppers, the ten finalists for customer service, in alphabetical order, are:

Suffern, N.Y. -- Ascena Retail Group announced that John Sullivan has been appointed executive VP and COO.

In this newly created position, Sullivan will be responsible for information technology, distribution, and human resources information systems across all brands. Prior to joining the company, he served as executive VP and CIO for QVC.
 

NEW YORK — New York Fashion Week has become more than just an opportunity for top designers to showcase their wares to industry insiders, celebrities and others privileged enough to get inside the tents. Fashion Week has become a chance for designers and retailers to bring the latest trends to the masses.