OfficeMax

Office Depot had one goal when updating its loyalty program: to make sure that every shopper is rewarded.   The office supplies giant debuted its new loyalty program. Besides being free, the “Office Depot OfficeMax Rewards Everything” program is designed to save customers money, and deliver expanded benefits. The program evolved following a year-long pilot in several markets, a process that enabled the company to gather customer feedback needed to redesign the program.   

Kohl's has ended its search for a new finance chief.   The retailer has appointed Bruce H. Besanko to the position of CFO, effective July 10.  He will replace Wesley McDonald, who announced plans in November to retire this spring after 14 years with the company.  

Four more and he’ll match his age.   Twenty-four-year old Joel J. Gorjian, a VP at Great Neck, New York-based Namdar Realty Group, has made his 20th retail center purchase in the past 12 months, this time a mall in suburban Chicago.  

Office Depot continues to make good on its promise to focus on its North American business.     The retailer said it has closed on the sale of its business in South Korea to Excelsior Capital Asia, a Hong Kong- and Korea-based direct investment firm. Excelsior invests throughout Asia on behalf of major Korean institutions, pension funds and private family offices.  

Office Depot has named a successor to CEO Roland Smith, who previously announced his intention to retire from the company. The company also named a new chairman.    The retailer has appointed Gerry P. Smith as CEO, effective Feb. 27. Smith currently serves as executive VP and COO of Lenovo Group, a $45 billion global technology company.  

Party City has nabbed a 22-year retail veteran to head up its retail operations.   Party City Holdco Inc. announced that Ryan Vero has joined the company as executive VP of PCHI and president of Party City retail group. Vero, who will have full responsibility for all of Party City’s North American retail operations, including some 900 brick-and-mortar stores and e-commerce, recently served as president, grocery and drugstore at Sears Holdings.     

Park West Village

Location: Cary/Morrisville, North Carolina

Size: Approximately 750,000 sq. ft.

Owner: CASTO

Key tenants: Target, T.J. Maxx, Buy Buy Baby, Ross, PetSmart, Earth Fare, Chili’s, Travinia, Hallmark, Carter’s, Gander Mountain, Stone Theatres, Chico’s, White House Black Market, ULTA, Pier 1, Charming Charlie’s, Firebirds, Blackfinn Ameripub, LOFT, Starbucks

Retail success is based on a blend of art and science. Office Depot is such an advocate that it is expanding its use of customer insights and dedication to customer science.  

Office Depot has joined Staples in the search for a new chief executive.   Office Depot announced Monday that Roland Smith plans to retire as CEO of the company.  In June, Staples CEO Ron Sargent stepped down and the chain is still looking for a successor. The resignations come several months after the merger between the two retailers was dropped over antitrust concerns.  

Supermarkets and fast-casual restaurant brands took the top positions in an annual ranking of customer experience.   Publix, Chick-fil-A, and H-E-B earned top three positions in Temkin Group’s 2017 Temkin Experience Ratings, a cross-industry benchmark of customer experience.     Publix had a score of 84%, closely followed by Chick-fil-A and H-E-B, which both scored 83% in the seventh annual rating.