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Study: Online retailers don’t meet expectations for returns
New York -- In a study of the returns and refunds performance of the 25 largest online retailers, StellaService found that the majority of retailers evaluated aren’t meeting consumer expectations.
StellaService analysts ordered the same product from each retailer to be delivered to the three separate regions of East, West and Midwest. They then returned the product, tracking metrics such as the presence of a prepaid, adhesive return label, total time to receive a return authorization and refund speed. The average refund speed of was 10.7 days.
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Nordstrom plans Elizabethtown, Pa., fulfillment center
Seattle — Nordstrom has broken ground on a fulfillment center at Conewago Industrial Park in Elizabethtown, Pa. It will be the company’s third fulfillment center. The 672,000-sq.-ft. building, with a 470,000-sq.-ft. mezzanine, is scheduled to open in summer 2015.
In its first three years, the new center will create nearly 400 full-time positions and additional opportunities for part-time and seasonal jobs. Looking ahead, Nordstrom expects to increase staffing to 700 full-time positions or more.