Nordstrom

Competition in providing the most innovative, unique, and up-to-date services and features to consumers is escalating with the rise and expansion of omnicommerce, a strategy that delivers a seamless customer experience through all available shopping channels. Brands are building in-house development teams or partnering with start-ups and other companies to extend their reach while catering to their customers’ demands of convenience, personalization, and on-trend technology.

May in Las Vegas is when the dealmakers come out to, well, make deals, as the International Council of Shopping Centers hosts its annual RECon event at the Las Vegas Convention Center and Westgate Las Vegas Hotel. Held May 22-25 and attended by retailers and shopping center owners from around the globe, RECon will display such project wares as mixed-use destinations, outlet centers, and strip and lifestyle projects — and everything in between.

One of the most important trends to track these days is that of online retailers making the jump to brick-and-mortar. The different strategies and tactics they have taken, and the new and different ways that retailers are adapting to the realities of an omnichannel world, can not only reveal some fascinating truths about retail today — but also provide some insights into where the retail industry might be heading in the future.

The Finish Line said that John Hall will join the company in mid-May as executive VP, divisional president and chief merchandising officer.

Hall, a 30-year Nordstrom executive, most recently served as VP, corporate merchandiser of Rack Menswear.

At Finish Line, Hall’s focus will span across consumer engagement touchpoints including stores and digital operations, merchandising and strategies involving the company’s product vision. He will drive the retailer’s brand growth strategies.

Nordstrom announced it will phase out 350 to 400 jobs, primarily in its corporate center and regional support teams, through the end of the second quarter.

The retailer described the reductions as changes in its operating model in order to “continually evolve with the expectations of its customers, ensure it is best positioned to respond to the current business environment, and meet long-term growth plans.”

The changes are estimated to generate savings of approximately $60 million in fiscal 2016.

Two e-commerce vets are looking to tackle one of the retail industry’s most vexing problems: returns of online purchases.

David Sobie, former senior VP of marketing & business development at flash site HauteLook, and Mark Geller, former head of mobile at the company (which Nordstrom acquired in 2011), are launching Happy Returns, which seeks to eliminate the “pain” of returns by mail by establishing a network of “Return Bars” in malls and stores where shoppers can return merchandise purchased online and get an immediate refund.

“Now Trending” is an exclusive online series to chainstoreage.com, featuring trending topics that impact the retail real estate landscape.

For retail analysts and consumers alike, what’s going on in the apparel sector is fascinating and, in fact, confounding. While the root causes may not seem exactly crystal clear, the implications will be clear and unambiguous.

The off-price division of Nordstrom plans to open a new store in the nation’s capital, and another in Texas.

Nordstrom Rack will open at District Center in the heart of Washington, D.C. The approximately 37,000 sq.-ft., two-level store, is scheduled to open in fall 2016, will be the retailer's thirteenth Nordstrom Rack in Washington, D.C./Baltimore area having first opened in the area at Potomac Mills in Woodbridge, Virginia in 1990.

Nordstrom Inc. has named Kumar Srinivasan, a former technology executive at Amazon.com who has also experience with e-commerce technology providers, as CTO.

Srinivasan served as VP of Amazon Web Services from 2005-2008 and general manager of Amazon Payments from 2008-2010. More recently, he co-founded SaaS-based customer engagement platform Evocalize in 2012. Srinivasan also served as CTO of consumer-generated content platform Bazaarvoice from 2011-2012 and chief product and technology officer of social commerce site Lockerz.com from 2010-2011.