Macy's

Three very different retailers earned the top score in a survey of customer experience.   Ace Hardware, BJ's Wholesale Club, and QVC deliver the best customer experience in the retail industry, according to the 2017 Temkin Experience Ratings, an annual customer experience ranking of companies based on a survey of 10,000 U.S. consumers.   

A former executive at Gander Mountain has joined Jo-Ann Fabric and Craft Stores.    The retailer has appointed Jeff Csuy as senior VP, general merchandise manager, fabric and sewing. He will report to Sharyn Hejcl, Jo-Anne’s executive VP, chief merchandising officer, as he “leads the fabric and sewing team to drive innovation while putting the customer first in all decisions,” Hejcl said.  

An historic department store building that closed its doors and has been empty for 30 years — long enough for a tree to start growing inside it — has been given a brand new lease on life.  

Gordmans Stores named Ramin Mozafari as senior VP of planning and allocation.   Mozafari joins Gordmans from Kohl's Department Stores, where he most recently was senior VP, divisional merchandise manager for accessories. Prior to Kohl's, from 2008 to 2012, he served DSW, where he held various merchandising roles including VP, general merchandise manager.  

Jo-Ann Fabric and Craft Stores has appointed a permanent chief merchandising officer.    Sharyn Hejcl has been promoted to executive VP, chief merchandising officer. For the past year, Hejcl served as the interim head of merchandising in conjunction with her role as senior VP, inventory management and supply chain. She will continue to report to the chain’s president and CEO Jill Soltau.  

There is a leadership change underway at Stein Mart.   Dawn Robertson resigned from her position of CEO and company direc-tor. D. Hunt Hawkins, the chain’s president and COO, has been named interim CEO.  

Marla and Barry Beck, Founders of Bluemercury, open 100th store (Photo: Business Wire)   Bluemercury is testing a larger format space.    The specialty beauty products and spa retailer announced the opening of its 100th store, in Savannah, Georgia.     

Stein Mart has named a new CEO just a week after a tough fourth quarter in which the retailer posted a decline in profit.

The Florida-based company says it has appointed Dawn Robertson as CEO and a member of the board of directors. Robertson will also have the responsibilities of chief merchant for the foreseeable future, the company said. She succeeds Jay Stein, the company's founder and long standing CEO, who had advised the board of his desire to step back from that position but remain Stein Mart's chairman of the board.

Bloomingdale's is apologizing after critics said one of its holiday advertisements appeared to promote date rape. The luxury department store owned by Macy's Inc apologized for the 'inappropriate' eggnog advertisement on Tuesday. [Reuters]

Macy’s blamed warm weather, weak foot traffic and excessive inventory for the company's worse-than-expected third quarter results and said it is studying real estate options for some of its most iconic stores.