JCPenney Co.

Poor holiday sales results from Macy’s, Sears, and Kohl’s do not bode well for the already embattled department store sector. And now J.C. Penney has reported its own disappointing results.   

The 388,000-sq.-ft. Flagstaff Mall has been acquired by Dallas-based Cypress Equities for an undisclosed sum. The single-level center opened with two anchors in 1979 and added a third anchor when it was expanded in 1987.   Cypress plans to add three outparcel pads amounting to 18,000 sq. ft. to the former Woodmont property, and is exploring the conversion of select inline retail space to new uses. “It is our goal to establish Flagstaff Mall as the dominant retail destination in northern Arizona,” said Cypress CEO Chris Maguire.

Innovation is today’s buzzword. And it was all the talk at Chain Store Age’s X/SPECS 2016, as key executives from some of the nation’s leading retail and restaurant chains zeroed in on real-world strategies designed to innovate stores and elevate customer experiences.

Preparedness is key for mall owners, retailers

“Just wanting to make sure, No. 1, it is a safe environment; and No. 2, everyone knows it is a safe environment.”

That was the comment Mark Peterson made to a local news station in Rockford, Ill., regarding his top priorities after undergoing what could easily qualify as every mall manager’s biggest nightmare.

J.C. Penney continues to lower its debt load.    The retailed has sold its sprawling headquarters campus in Plano, Texas, to Dreien Opportunity Partners, general partner of Silos Opportunity Partners, for a gross sale price of $353 million before closing and transaction costs.  

While most retailers reduced traditional advertising spend in favor of digital sources this holiday season, Amazon made an unprecedented move to television.   This was according to the “MediaRadar Trend Report” that examined holiday advertising spend among Amazon, Walmart, Target, Macy’s, Sears, Kohl’s, Nordstrom, and J.C. Penney, between October and November 2016.    When comparing holiday ad spend by retailer, here is how the companies fared:  

J.C. Penney is testing a category more typically associated with Home Depot or Lowe’s than a department store: heating, ventilation and air-conditioning systems.    According to a report by Dallas Morning News, the test is being done in partnership with Trane, an HVAC company, and includes a display of the HVAC service near the major appliances at a few locations.

Amazon and Saks came out on top in the 12th annual ForeSee Experience Index (FXI), which identified the top brands for retail customer experience this holiday season across three channels: online, store and mobile.   

Hull Property Group plans to move slowly in remaking the Kingsport Town Center, delaying the recruitment of new tenants until it can re-establish the 40-year-old mall as a popular destination for shoppers.  

Retailers and restaurants in the United States won’t get any relief in 2017 in the battle to win customers.    That’s according to Fitch Ratings' Outlook report, which says that retailers will continue to face a competitive environment in 2017 as they navigate changing customer preferences.