IBM

ServiceSource, a provider of recurring revenue management, has announced that Robert Ashe, a proven industry software CEO at Cognos and former IBM executive, has joined its board of directors. Ashe’s appointment adds key talent to continue building leading edge functionality into Renew OnDemand, the world's only cloud application designed to increase recurring revenue, and to rapidly deploy customers on this new SaaS platform.

ARMONK, N.Y. — IBM has opened its Customer Experience Lab in New York with the goal of helping business leaders transform the way customers experience their products, services and brands through the use of mobile, social, cloud and advanced analytics technologies. 

 IBM scientists and business consultants will co-create with clients to deliver systems that learn and personalize the experiences of each individual customer, identify patterns, preferences and create context from Big Data, and drive scale economics. 

Armonk, N.Y. -- IBM on Thursday announced the creation of the IBM Customer Experience Lab, dedicated to helping business leaders transform the way customers experience their products, services and brands through the use of mobile, social, cloud and advanced analytics technologies.

The IBM Customer Experience Lab will provide CEOs, CMOs, CFOs, heads of sales and other C-suite executives direct access to a virtual team of 100 researchers, supported by the expertise of thousands of IBM business consultants addressing the opportunities of the digital front office.

ROSEVILLE, Calif. — Revionics, aprovider of end-to-end merchandise optimization solutions, has appointed Jeff Edwards as SVP and managing director of Asia Pacific. Edwards has been successfully serving as Revionics’ SVP sales and account management for the company’s North American efforts. In his new role, Edwards will be responsible for strategic sales and business development efforts across the entire Asia Pacific region.

Johannesburg -- IBM announced that McDonald's South Africa is using IBM social business software to embrace the convergence of social, mobile and cloud facilitating its expansion to new markets and enabling its employees to collaborate more effectively.

PALO ALTO, Calif. — Revel Touch, a technology provider in the mobile commerce space, has named Joe Davis as CEO. 

Davis previously served as president and CEO of Coremetrics (acquired by IBM) and held executive roles at Nortel, PeopleSoft and IBM. As CEO of Revel Touch, he will be responsible for driving the company’s accelerating growth.

Armonk, N.Y. -- Online fashion retailer Privalia said Friday it is working with IBM to boost its expanding online sales business through mobile and social channels.

Privalia organizes online flash sales, a phenomena that offers personalized, limited-time offers to consumers at attractive prices.

By Akhilesh Srivastava, akhileshcs@us.ibm.com