Home Depot

Home Depot posted a better-than-expected fourth quarter performance, but warned that a strong dollar could hurt its results for the year.

The retailer posted an 8.3% increase in sales to $19.2 billion, and fourth quarter net earnings were up 36.1% to $1.38 billion. Same store sales for the quarter were positive 7.9%, and positive 8.9% for U.S. stores.

By Shah Karim, Saferock

If it hasn't done so already, the consumer experience will undoubtedly include omnichannel shopping, mobile, and social media as part of what consumers do naturally. Based on this inevitable evolution of how customers engage with retailers, here are seven retail “megatrends” which will become reality by 2020.

Sears Holdings continues to lose money –- lots of it –- and same store sales declined again during the holidays, but the severity of the company’s losses have diminished, which has Chairman and CEO Edward Lampert believing further improvement is coming as the company transforms to what he calls “a leading integrated membership-focused company.”  

By Kirsten Early, Partner and Director of Retail, SRSA Commercial Real Estate

Customer satisfaction with retail is on the decline for the first time in four years, according to a report by the American Customer Satisfaction Index (ACSI).

The report says brick-and-mortar retail show weakening or flat customer satisfaction, while Internet retail is up from a year ago.

Ann Arbor, Mich. - Customer satisfaction with retail is down for the first time in four years. According to a report by the American Customer Satisfaction Index (ACSI), all brick-and-mortar retail categories show weakening or flat customer satisfaction for the fourth quarter of 2014.  Internet retail satisfaction, however, is up from the same quarter in 2013.

By Michelle A. Thompson, Director, Learning, Home Depot University

How do you mold a large workforce with a significant part-time segment into experts in home improvement so customers get the answers they need every time they walk in the doors of The Home Depot?

It requires committed associates, strong leaders, and innovative learning solutions.

How do you mold a large workforce with a significant part-time segment into experts in home improvement so customers get the answers they need every time they walk in the doors of The Home Depot?

It requires committed associates, strong leaders, and innovative learning solutions.