Google, Inc.

Survey: Amazon tops in online customer satisfaction
New York - Amazon is once again tops in online customer satisfaction, but its leadership is eroding, according to a study by Answers.com, a provider of cloud-based customer experience solutions. Amazon is down four points from its 2013 score of 84 (on a 100-point scale), and leads QVC.com and Netflix by just one point.
Plug & Play’s CEO Corner: John McIntyre, Sightly
Plug and Play brings together retailers and start-ups that offer specific technology and expertise that can relieve merchants’ pain points. Chain Store Age’s Customer Disruption newletter provides a Q&A with the CEO of one of those companies in each issue. This time, the spotlight is on John McIntyre of Sightly. What does Sightly do?

Study: Facebook dominates social media

New York --Facebook, You Tube, Instagram and WeChat are the most important social media platforms, according to a new report by business intelligence company L2 Inc. The company's second annual Social Platforms Report, which assesses the social investment and performance of 382 brands across eight verticals and 17 platforms, finds that Facebook is the most dominant platform.
Gap Raises Bar on Digital With New CEO

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Commentary: Why The Big Hype Around Apple Pay?

By John Gessau, ACI Worldwide Wow. What a month in the world of mobile payments. So much has been said and written since Apple Pay was announced on Sept. 9th, up to its official launch on Monday, Oct. 20. If I had dollar for every time Apple Pay was mentioned in the press and in blogs, well… But Apple Pay isn’t the only thing that has happened since Sept. 9th. There has been a lot going on around the globe:
Analysis: Gap Raises the Bar on Digital Revolution with New CEO Appointment

By Les Berglass The appointments of new chief executives of major brands always cause a stir, but Gap Inc.’s recent announcement that Art Peck would succeed Glenn Murphy hit Wall Street like a truck. Why? Because the investment community wanted a more predictable, standing CEO—it likes stability. But the truth is, this is a positive and revolutionary change.
Report: Alibaba partners with Quixey for mobile search

Hangzhou, China –- Alibaba Holding Group Ltd. is reportedly partnering with search startup Quixey Inc. to provide deep mobile search functionality into apps. According to the Wall Street Journal, Alibaba is integrating deep-linking technology from Quixey into its YunOS mobile operating system, with the goal of enabling users to find data held within apps without opening the apps.
Top 10 predictions for IT in 2015

Smart machines, mobile and digital business transformation all weigh heavily in tech research giant Gartner’s top 10 predictions for IT organizations and users in 2015 and beyond. Here is an overview of Gartner's top 10 trends: 1) By 2018, digital business will require 50% fewer business process workers and 500% more key digital business jobs, compared with traditional models.
Apple Pay: Paving the Way for Mobile Payments

By Dov Cohn
Top 10 Predictions for IT for 2015 and beyond

New York -- Smart machines, mobile and digital business transformation all weigh heavily in tech research giant Gartner’s top 10 predictions for IT organizations and users in 2015 and beyond. Here is an overview of Gartner's top 10 trends: