Forrester Research, Inc.

Juniper: Retailers brace for $71 billion card-not-present fraud loss
With fraudulent card-not-present (CNP) transactions on the rise, losses will become staggering over the next five years. Retailers stand to lose $71 billion globally by 2022, driven by a number of factors, such as the United States' shift to Europay, MasterCard and Visa (EMV) chip cards, delays in 3DS 2.0 (3D-Secure) and click-and-collect fraud. This was according to “Online Payment Fraud: Emerging Threats, Key Vertical Strategies & Market Forecasts 2017-2022,” a report from Juniper Research.
Google ups the ante on mobile payments
Google is once again expanding its digital payment options. The company knows it can be difficult for shoppers to make online payments within third-party apps and mobile websites, as well as in Google Assistant, when they are on the run. A new service is easing this pain and giving users more options.

Study: Gen Z digital, decisive and drone-ready

More than any generation before it, Gen Z has high expectations related to customer service and engagement across emerging channels. That’s according to a new report by American Express, “Raising the Bar: How Gen Z Expectations Are Reshaping Brand Experiences.” The study, conducted by Forrester Research, surveyed 1,027 North American Gen Y (ages 23 to 37) and Gen Z consumers (ages 16 to 22).
Strategic Omnichannel Makeover for Winning Over Millennials
The New Skill Set of Today’s Chief Merchandising Officer

When retail consisted mainly of brick and mortar stores, the role of the chief merchandising officer (CMO) focused almost exclusively on selecting merchandise, designing display strategies and planograms and driving category performance. This role was typically held by people who rose into the role as buyers. That’s because buyers first and foremost excel at spotting the next hottest trend while also having a keen eye on the dollars and cents side of the business.
Well-known retail analyst joins Shoptalk team

Shoptalk, the nex-gen retail and e-commerce event, has named Sucharita Mulpuru, as chief retail strategist. The company is also expanding with a new networking program.
How to Reap the Benefits of Global E-Commerce this Holiday Season
Study: Bigger doesn’t always mean better customer experience

Forrester Research has identified the retailers with the most and least satisfactory experience, and a very prominent name scored poorly.
Tech Guest Viewpoint: Physical Stores – A Retailer’s Edge

Just a few short years ago, many people predicted that physical stores would all be replaced by pure-play e-commerce sites. By now, they thought, brick-and-mortar would be a thing of the past. Though we’ve seen some physical stores close, we’ve also seen some traditionally online retailers open storefronts. The demise of the physical store was greatly overestimated.
Tech Guest Viewpoint: How to Have a Happy Mobile Summer

As consumers continue shifting to mobile-only shopping experiences this summer, retailers have a greater need than ever for an e-commerce platform that delivers responsive, consistent experiences across any given device or channel.

Juniper: Retailers brace for $71 billion card-not-present fraud loss

Google ups the ante on mobile payments

Study: Gen Z digital, decisive and drone-ready

Strategic Omnichannel Makeover for Winning Over Millennials

The New Skill Set of Today’s Chief Merchandising Officer

Well-known retail analyst joins Shoptalk team

How to Reap the Benefits of Global E-Commerce this Holiday Season

Study: Bigger doesn’t always mean better customer experience

Tech Guest Viewpoint: Physical Stores – A Retailer’s Edge

Tech Guest Viewpoint: How to Have a Happy Mobile Summer