Forrester Research, Inc.

A focus on smaller local stores, more acquisitions of retail companies by non-traditional buyers and an increased focus on wellness are among the top industry predictions for the coming year. 

In a time defined by uncertainty, one thing is clear for retailers: How they recover from any COVID-induced slump will hinge on what they do in the remaining days of July and August.

Consumers and retailers are preparing for a return to “normal,” but there is some question as to what that will look like.

Global online sales will reach $4.8 trillion by 2024, up from $3.3 trillion in 2020.

The ongoing high level of data breaches and fraud innovation techniques is driving high losses for e-commerce and other types of businesses. 

Costco and Instacart are said to be piloting fast delivery of prescription drugs on the West Coast.

Online shoppers will avoid retailers who lack the right return capabilities.