Costco Wholesale Corp.

By Ken Nisch, chairman, JGA

ISSAQUAH, Wash. — Costco membership seems to defy current consumer trends as the warehouse club announced Wednesday that it would raise its annual membership fees at the same time reporting increases in fourth quarter sales and earnings.

Issaquah, Wash. -- Costco Wholesale Corp. reported an 11% increase in its fourth quarter net income, below forecasts. The company also announced that it will raise its membership fees starting Nov. 1.

Costco's net income rose to $478 million for the period ended Aug. 28, up from $432 million in the year-ago period. The quarter included a "last-in, first-out" inventory charge of four cents per share. This charge reflects a requirement that the company revalue its inventory if prices rise or fall notably.

Westlake Village, Calif. -- In a survey released Tuesday by J.D. Power and Associates, which polled customers about their expectations of their pharmacists, Good Neighbor Pharmacy, Health Mart, Kaiser Permanente Pharmacy, Publix and Target rank highest in pharmacy customer satisfaction in their respective segments.

New York City -- Costco Wholesale Corp won a federal appeals court decision that blocks women who accused the company of gender bias from suing as a group. Although the ruling overturns a judge’s decision to expand a suit filed by three women to include hundreds of female workers, the court left open the possibility that the case could again be brought as a class action.

Toronto, Ontario, Canada -- Safeway and Wegman’s Food Markets ranked highest across all customer service elements, according to a survey by Empathica.

Empathica, a customer experience management solution-provider, polled more than 16,000 consumers, and found that operations and merchandise were the two most important elements in grocery shopping versus other elements such as promotions, people and technology.

New York City -- Aldi is close to making a deal to open its first supermarket in Manhattan, Craine’s New York reported.

The German discount grocer opened its first store in New York City, in Queens, last year. According to Craine’s, Aldi is set to lease space at East River Plaza, located between 116th St. and 119 St. in Harlem. The shopper center already boasts such tenants as Target, Best Buy and the city’s first Costco.

The retail world will lose one of its most colorful and respected CEOs when Costco Wholesale Club co-founder and chief executive Jim Sinegal steps down on January 1, 2012. Among retailers, Sinegal stands out for offering proof positive that a business could be good to its employees and customers and still make a hefty profit.