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Study: Academy Sports + Outdoors has highest customer satisfaction rate and higher repurchase intent
Westlake Village, Calif. -- Academy Sports + Outdoors ranks highest in customer satisfaction, according to the J.D. Power and Associates 2012 Sporting Goods Retailer Satisfaction Report. The inaugural report measures the overall sporting goods retailer customer satisfaction experience by examining five key factors: staff, cost, facility, merchandise and sales/promotions.
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Macy’s, Kohl’s, Costco fall short of expectations in April
NEW YORK — Macy's Inc., Kohl’s, Saks and Costco’s Wholesale Corp. all reported results that fell short of expectations in April. An early Easter, which helped fuel March results, high gas prices, cool weather and renewed worries about the economy contributed to the decline, according to many analysts.