Research Topic

New York -- Nearly one-third (32%) of United States and Canadian consumers can’t identify which tier they belong to in their favorite loyalty rewards programs, according to a study recently released by Colloquy.

Colloquy's research reveals that the familiar gold, silver and bronze tiering system no longer works. The study shows the three-tiered structure is outdated as a way for brands to keep their customers engaged — sometimes creating confusion rather than inspiring loyalty.

Menomonee Falls, Wis. -- Kohl’s Corp. missed Wall Street expectations for profits, revenue and same-store sales during a difficult first quarter. Net income, which had been expected to rise slightly, fell 15% to $125 million, from $147 million.

In addition, net sales declined 3% to $4.07 billion from $4.2 billion, while analysts had expected them to rise to $4.22 billion. Same-store sales, also expected to increase, fell 3.4%.

New York – Macy’s Inc. beat Wall Street expectations with profits of $224 million in the first quarter of fiscal 2014, up 3.2% from $217 million in the same quarter the prior year.

Earnings rose even as sales fell 1.7% to $6.38 billion, from $6.39 billion. Same-store sales declined 0.8%. Increased operating income and decreased cost of sales helped boost net income, while severe winter weather took a toll on sales.

Ottawa, Canada - Amazon.com was the predominant low-price leader in several product categories from January through early April 2014. 360pi compared the pricing strategies of the industry’s top retailers, such as Amazon, Walmart, Home Depot, Costco and others, all based off of Amazon’s own product assortment relative to other retailers in power drills, televisions and outdoor gear.

3M brand Post-it is sponsoring Startup Weekend, a program through the nonprofit UP Global that helps entrepreneurs launch their businesses in one weekend.

As part of this sponsorship, Post-it Brand will provide products to approximately 300 Startup Weekend events throughout the United States. Through this partnership, the Post-it brand will play a vital role in the idea-building and sharing processes among the event participants.

At a time when sluggish-to-modest industry numbers have seemingly become the norm, and a protracted economic recovery inches forward, the recent spate of seemingly good retail and economic news has industry analysts and observers like myself raising a collective eyebrow.

New York – A user-centric approach is the best way to enhance trust, transparency and privacy in personal data usage. In conjunction with A.T. Kearney, the World Economic Forum has released three reports as part of its Rethinking Personal Data initiative.

Chicago -- General economic conditions, federal, state and/or local regulations, and retail competition/consolidation ranked as the top three risk factors cited by retailers, according to a survey by BDO USA. Rounding out the top five: U.S. and foreign supplier/vendor concerns and labor (health coverage, union concerns, staffing) concerns.