Research Topic

Bay Shore, N.Y. -- Consumers are growing disenchanted by the physical shopping experience, with 63% admitting they prefer to shop online, according to a study by Tensator Group.    Eighty-percent of shoppers have used a store to view a product before purchasing online, the report found. And 68% admitted to using their phone to check the price of an item online before deciding whether to purchase in-store.  

San Francisco -- Eight in ten Americans are likely to shop at local businesses during the upcoming holiday season, according to a 2014 nationwide Nielsen survey commissioned by Yelp. Nearly half (47%) plan to spend more than $100 at local businesses.  

Deerfield, Ill. -– Same-store sales at Walgreen Co. grew 5.6% in October. Total sales were $6.8 billion, an increase of 6.9% from $6.36 billion for the same month in fiscal 2014.   Total front-end sales increased 2.7% in October compared with the same month in fiscal 2014, while same-store front-end sales increased 2%.   

New York –- Six in 10 (59%) gift cards are now offered electronically, up 18 percentage points from 2010. According to a new Bankrate.com study, part of the reason may be that Millennials are more than twice as likely to lose traditional plastic gift cards than older adults.  

Walldorf, Germany -- Nearly one-third of consumers say "shared values" as a reason they are loyal to a brand. According to an SAP survey of 3,000 American consumers age 18 and older, while email was cited as the most popular way to communicate with companies, almost half of customers (48%) said they had problems with delayed or no responses to email More than half of those surveyed (54%) would like, or may like, an offer of help before they have to ask for it.

Wearable technology is ripe for growth — especially among millennials, according to PwC’s “Consumer Intelligence Series – The Wearable Future” report. Twenty percent of American adults already own a wearable device, and the adoption rate — on par with tablets in 2012 — is quickly expected to rise.

The younger generation appears to be more brick-and-mortar than anyone expected.  They may live and breathe online, but come the holidays, they are going to the mall, says the new “2014 Holiday Shopping Behavior Survey” from Simon, a global retail real estate leader. 

89% of respondents between the ages of 18 and 33 who plan to buy one or more gifts said that they intended to shop at the mall this holiday season.

Atlanta -- Although 83% of consumers say most of their shopping takes place in-store, they still report a variety of disconnects between the in-store and online retail experience. According to a survey of 1,000 U.S. consumers from electronic shelf label (ESL) technology vendor DisplayData, 44% of U.S. consumers think retailers offer different prices online and offline.