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Survey: Few consumers report recent bad retail experience
Waban, Mass. – In a sign that retailer efforts to enhance customer service may be working, few consumers report having a bad experience with a retailer in the past six months. According to a new Temkin Group report, “What Happens After a Good or Bad Experience, 2015,” only 4% of consumers report having a bad experience with a retailer.
Six retailers are at a 1% reporting level for bad customer experience: True Value, Costco, Bed Bath & Beyond, Ace Hardware, Gap, and Staples.
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Vitamin Shoppe plans 60 new stores; boosts Q4 profit
North Bergen, N.J. – Vitamin Shoppe Inc. expects to open about 60 new stores during fiscal 2015. This plan follows a successful fourth quarter of fiscal 2014, with a net income increase of 3% to $11.6 million from $11.2 million the same period the prior year.
A lower selling, general and administrative (SG&A) rate helped boost net income. Total net sales increased 13% to $290.1 million compared to $256.4 million. Same-store sales grew 1.7% and e-commerce same-store sales rose 5.6%.

