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Nordstrom, Trader Joe's tops in customer satisfaction
Customer satisfaction with retail is on the decline for the first time in four years, according to a report by the American Customer Satisfaction Index (ACSI).
The report says brick-and-mortar retail show weakening or flat customer satisfaction, while Internet retail is up from a year ago.
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Study: Online shoppers expect user reviews
Chicago – Customer reviews are now an expectation, not an option, for e-commerce sites. According to a study analyzing the impact of user-generated content on consumer purchase behavior from ratings and reviews provider PowerReviews, consumers will abandon a site if it doesn’t provide the information they need.

