Research Topic

When it comes to e-commerce, consumers aren’t afraid to do a little homework.

According to the 2015 Digital Consumer Preferences Survey from digital commerce solution provider BrandShop, 96% of consumers feel research is a crucial step in making an e-commerce purchase.

Almost six in 10 (58%) respondents start their product search on Google, and 22% go directly a brand’s website. Third-party retailers such as Amazon came in third with 14% usage.

While the financial industry is supporting the use of chip-and-signature cards to meet the upcoming Oct. 1 EMV mandate, consumers are less convinced.

New York -- Learn how Saks Fifth Avenue used data as the foundation for its energy efficiency initiatives at a Webinar on Thursday, September 24, 2015, at 2 p.m. (EST).  

Gary Levitan, senior manager of energy and utilities for Hudson’s Bay Company, parent of Saks Fifth Avenue, will explain how Saks used data — and how it efficiently identified and leveraged the right data — to make the business case for an efficiency initiative that drove the following benefits:   

Online shoppers will do anything to quality for free shipping-even spend more money.

Sixty percent of holiday shoppers say they have increased their online spending in the past to qualify for free shipping, according to the 2015 Holiday Shopping Survey from Pitney Bowes. 

Lower gas prices are not significantly altering consumer behavior, according to the latest Consumer Fuels Survey results released by the National Association of Convenience Stores (NACS).

Although drivers report that the national median gas price fell 25 cents per gallon in the past month and 60 cents per gallon since July, only 22% of consumers say that they will drive more over the coming month and only 15% say that they will spend more on other non-fuels items in the coming month.

NFC-enabled contactless mobile payments, such as those enabled by smartphone-based digital wallet services like Apple Pay and Android Pay, currently make up a tiny fraction of card transactions. However, a new study from Indian mobile solutions provider Mahindra Comviva suggests contactless mobile payments are set to grow quickly.

The Container Store is teaming up with the Rhode Island School of Design on a contest that invites design students to re-think the organized home.

The goal is to give design students a platform to present their product ideas to The Container Store and the chance to see their ideas produced. The product submissions need to appeal to The Container Store’s consumer.

There are four key elements that sustain a customer’s loyalty over the long term (and price is not one of them), according to the newest research from Synchrony Financial.

According to Synchrony Financial’s 2015 Customer Experience and Impact Study, which examines 27 elements of the shopping experience, four experiences stand out as most valued by customers and translate into greater spend and loyalty for retailers.