Research Topic

Apple Pay is significantly outdoing other contactless payment methods in at least one important area. According to the latest Contactless Payment Index results from eDigitalResearch, 51% of Apple Pay users are extremely satisfied, compared to 32% of contactless card users who said the same

Social media plays an important role in the grocery shopping process. According to a new study from market research firm Packaged Facts, “Retail Food Marketing Trends in the U.S.: Technology, Mobile, and Social Media,” a majority of grocery store shoppers use social media to get recipes (59%).

Marketing experts routinely advise retailers to send customers notifications, such as emails and texts, informing them of discounts or following up on purchases and site visits. But such notifications may be doing more harm than good.

The top-ranked home appliance e-commerce website has been identified.

According to the new J.D. Power 2015 Appliance Shopper Website Evaluation Study, Lowe's ranks highest among appliance retailer websites, with a score of 848 out of 1,000, up by nine points from 2014.

Learn how Saks Fifth Avenue reduced its energy use by 23% and saved millions of dollars—with no adverse impact on the customer experience — at a Webinar on Thursday, September 24, 2015, at 2 p.m. (EST). Hear first-hand how Saks is adding to its bottom line by reduced energy consumption.

Gary Levitan, senior manager of energy and utilities for Saks’ parent Hudson’s Bay Company will explain how the retailer used data to win budget approval for energy efficiency projects — and build longer-term energy plans.



The Retail Industry Leaders Alliance (RILA) is refuting public claims about retailers lagging behind banks and card networks in transitioning to EMV compliance. Randy Vanderhook, executive director of the Smart Card Alliance, said in a San Diego Union Tribune article that although consumers have largely been issued EMV-compliant chip cards, retailers have not been activating terminals or completing chip migration.

In the 1970s, Saturday Night Live had a cast of comedians that were called the “Not Ready for Prime Time Players.” In 2015, U.S. retailers have a cast of customers that could be called the “Not Ready for EMV Payers.”

In recent years, the omnichannel world has turned retail on its ear. But after all the innovation, retailers have spoken: the store is back - and employees are going to be a key driver to its success. Retailers are trying to provide services in stores that consumers just can't get online, and for that, store employees become a clear differentiator.

But do retailers have the workforce they need? And what tools does that workforce need to be successful?