Analysis: Only bright spots in April were online, groceryIn April, total retail sales plummeted by 20.9% on a year-over-year basis. ICSC: Consumers open to new safety protocols in storesConsumers in the South are twice as likely as those in the Northeast to already have or plan to visit a reopened business very soon. Gartner: Supply chain faces disruptive threats before COVID-19 vaccine Gartner has identified three scenarios chief supply chain officers (CSCOs) should prepare for until a COVID-19 vaccine is developed. Study: Use of cash, checks on decline during pandemic The COVID-19 pandemic is altering the way Americans pay and shop. Survey: Retailers see BOPIS as gaining importance Buying and returning online purchases in physical stores is becoming a routine retail offering. Survey: Retailers have difficulty harnessing customer data Consumer data is readily available to retailers, but delivering a high-quality customer experience is still challenging. Macerich posts positive Q1 results through February Macerich put a positive spin on its first-quarter financial results by cutting the period short in reporting some measures. Customer satisfaction stays steady Overall U.S. customer satisfaction held fast in the first quarter of the year even as consumer spending plunged. Study: Consumers ready to buy apparel in-store — but nix try-ons Shoppers are ready to purchase apparel and other non-essential items in stores, but with some major changes compared to pre-pandemic. Imports to see double-digit declines Import volume is expected to stay low even as stores begin to reopen. Consumer impulse purchases jump in April Americans spent more on impulse purchases post-pandemic than before the outbreak. Survey: Consumers pivot toward e-commerce during COVID-19 A new survey suggests consumers plan to shop online more as they visit brick-and-mortar stores less due to the COVID-19 pandemic. First Previous 182 183 184 185 186 Next Last
