Survey: Social shopping comes of ageRetailers that do not engage in social commerce may want to jump-start their efforts to get involved. ACSI: Customer satisfaction decline continues — here’s a big reasonOverall customer satisfaction in the United States is at a troublesome low. Brick-and-mortar helps drive strong global retail spend in 2021 Physical retail made a strong comeback in 2021. Survey reveals metaverse habits of beauty shoppers Beauty retailers should investigate augmented and virtual reality, video games, and other “metaverse” technologies. Amazon partners with University of Washington for new science hub Amazon is expanding its focus on robotics innovation. Consumer sentiment falls sharply Inflation is taking a big toll on the mood of the nation’s consumers. Visa: Omicron’s impact on consumer spending modest in January The COVID-19 omicron variant had less of an impact on U.S. spending than earlier stages of the pandemic. Adobe: Online prices continue climbing in January Year-over-year online inflation grew for the 20th consecutive month in January 2022. Survey: Bad customer experience kills brand loyalty quickly It doesn’t take many bad service experiences to turn a loyal customer against your brand. Survey: The key to brand loyalty is… Most consumers are only loyal to a limited number of brands, so understanding what drives brand loyalty is key. First Previous 144 145 146 147 148 Next Last
