Research Topic

A new study confirms that prices of everyday goods have risen significantly — but not the same for everyone.

Top-performing retailers stand out in how they look at and respond to pricing challenges.

A new survey reveals the most popular benefits consumers expect to gain from interacting with customer service chatbots.

Consumers do not give brands a lot of leeway in the level of service they expect.

Inflation is the predominant economic concern among consumers, although it hasn’t dictated their spending decisions yet.

Inflation is at a 40-year high and isn’t hitting all consumers as hard as top-line numbers might suggest. But it will still play a key role.

Consumer spending resumed its robust pace of expansion in February amid declining COVID-19 case counts.

February marked the 21st consecutive month of online inflation.

Supply chain issues and massive inflation during the past year are directly impacting the way consumers say they shop.

Gyms, like multiplex cinemas, saw their traffic rise to match the healthy levels of 2019 in December. Then Omicron arrived and set their game plans back.