Consumer Attitudes & Behavior

After two years of frenetic activity fueled by a post-pandemic recovery, retailers are expected to confront a tougher operating environment in 2023.

Consumers are reassessing their retail spending, but will shop at retailers that provide the right type of customer experience.

A discounter and two convenience-store chains rank among the 10 most popular grocers in America.

The retail industry’s biggest sales season of the year ended on a high note, but still fell short of forecasts.

Retailers and consumers are not aligned when it comes to priorities and preferences across the board, including frequency of engagement.

Consumers are cutting back on discretionary spending but they are still willing to invest in eco-friendly options.

E-commerce retailers can charge for returns — if they make it worth the customer’s while.

Holiday discounting produced a year-over-year decline in overall U.S. online prices during December 2022.

Soft November online sales were offset by Cyber Weeek discounting and buy online, pick up in store (BOPIS) offerings, according to new Salesforce data.

A new survey suggests that several factors can hamper sustainable buying choices and behaviors by consumers.