Consumer Attitudes & Behavior

The retail consulting and research firm Customer Growth Partners is out with a new report highlighting the fact that department stores gained market share last year for the first time in nearly three decades. According to CGP’s study, department stores’ share of the U.S. retail market rose for the first time since the 1980’s, fueled both by innovation and superior mall anchor execution combined with top-line weakness at the granddaddy of off-mall big-boxes, Walmart’s U.S. division, which is now suffering through almost two years of lagging sales.

A lack of visibility into Walmart’s sales performance coupled with concerns about the pace of a U.S. sales recovery is contributing to some apprehension on Wall Street regarding the company’s fourth-quarter performance.

Wells Fargo retail analyst Matt Nemer put several leading retailers to the test this week with an innovative approach to research. According to Barron’s, he went on a $5,000 shopping spree on the websites of some of the largest Internet-only and traditional retailers. He said Amazon.com offered the best shopping experience, and he rated the retailer at outperform. Walmart.com, was said to have higher prices than Amazon’s, but had strong customer service and didn’t showed up as well in searches.

Being supplied by 100% renewable energy sounded like a lofty goal when it was identified as one of Walmart’s top three sustainability priorities in late 2005, but as other retailers have demonstrated, it is an attainable goal.

HACKETTSTOWN, N.J. -- M&M's brand Pretzel Chocolate Candies were honored with the 2011 Product of the Year in the candy and snacks category by Product of the Year USA, Mars Chocolate North America announced.  

"This award is especially gratifying because it was decided by consumers," said Debra Sandler, chief consumer officer of Mars Chocolate North America.  "We felt confident that the delicious combination of salty and sweet was a winner, but this award solidifies that M&M'S Pretzel are truly irresistible."

In the Jan. 27 edition of SiteTalk, we asked our readers to comment on the recent announcement that Cordish Cos. would build an upscale outlet center and entertainment district near Omaha, Neb., and if that development signaled the beginning of more ground-up projects. This is what one reader had to say:

YONKERS, N.Y. -- Consumer Reports announced that its Trouble Tracker Index has climbed for the third straight month to 58.7. The index, which tracks the depth and breadth of financial difficulties among households, has climbed up from 54.2 last month and from 53.4 one year ago.