Consumer Attitudes & Behavior

New York City -- Total retail sales (excluding autos) grew by 5.5% year-over-year, on par with December’s growth rate, and slightly higher than November’s, according to MasterCard Advisors’ SpendingPulse. SpendingPulse reports on national retail and services sales and is based on aggregate sales activity in the MasterCard payments network, coupled with survey-based estimates for all other payment forms

San Francisco -- More than one-third of customers who returned gifts they received this past holiday season were not satisfied with their return experiences, according to a new study released by MarketTools, which provides software and services for market research and enterprise feedback management.

The study found that of those not satisfied with the return process, 32% cited the retailer’s return policy as the main source of angst, 23% were unhappy with the form of refund the retailer provided, and 22% were dissatisfied with long lines.

New York City -- One-third (29% ) of consumers across eight major economies have been victims of credit-card fraud in the past five years, according to the 2010 Global Card Fraud Survey by ACI Worldwide, an international provider of payment systems.

Being supplied by 100% renewable energy sounded like a lofty goal when it was identified as one of Walmart’s top three sustainability priorities in late 2005, but as other retailers have demonstrated, it is an attainable goal.

The retail consulting and research firm Customer Growth Partners is out with a new report highlighting the fact that department stores gained market share last year for the first time in nearly three decades. According to CGP’s study, department stores’ share of the U.S. retail market rose for the first time since the 1980’s, fueled both by innovation and superior mall anchor execution combined with top-line weakness at the granddaddy of off-mall big-boxes, Walmart’s U.S. division, which is now suffering through almost two years of lagging sales.

A lack of visibility into Walmart’s sales performance coupled with concerns about the pace of a U.S. sales recovery is contributing to some apprehension on Wall Street regarding the company’s fourth-quarter performance.

Wells Fargo retail analyst Matt Nemer put several leading retailers to the test this week with an innovative approach to research. According to Barron’s, he went on a $5,000 shopping spree on the websites of some of the largest Internet-only and traditional retailers. He said Amazon.com offered the best shopping experience, and he rated the retailer at outperform. Walmart.com, was said to have higher prices than Amazon’s, but had strong customer service and didn’t showed up as well in searches.

Those who believe the world is on the brink of collapse may want to head over to Sam’s Club.com where the retailer is offering a one-year emergency food supply kit for $949. The manufacturer, Augason Farms, notes in the product description that large numbers of Americans all over the country are becoming more aware of their need of emergency food storage. The pitch continues, “storing food for your family is one of the most prudent actions you will ever take to protect your loved ones.

HACKETTSTOWN, N.J. -- M&M's brand Pretzel Chocolate Candies were honored with the 2011 Product of the Year in the candy and snacks category by Product of the Year USA, Mars Chocolate North America announced.  

"This award is especially gratifying because it was decided by consumers," said Debra Sandler, chief consumer officer of Mars Chocolate North America.  "We felt confident that the delicious combination of salty and sweet was a winner, but this award solidifies that M&M'S Pretzel are truly irresistible."