Consumer Attitudes & Behavior

New York City -- A report released Thursday by American Express Business Insights said that spending in the fourth quarter was up across the board, but the retail sector spend growth was more subdued despite the holiday shopping season.

St. Louis -- Build-A-Bear Workshop said Thursday that it recorded net income of $8.3 million in the fiscal fourth quarter, compared with a loss of $0.9 million in the year-ago period.

Total sales for the period rose 2.2% to $125.8 million, from $123.1 million a year earlier. Same-store sales companywide dipped 3.7%.

For the full year, total revenues rose 1.4% to $401.5 million.

Washington, D.C. -- A report released Thursday by the Labor Department said that applications for jobless benefits increased by 25,000 to 410,000 in the week ended Feb. 12, exceeding the 400,000 median forecast of economists surveyed by Bloomberg News.

The filings increase indicates that labor market will take time to develop.

The total number of people receiving unemployment insurance was little changed, while those collecting extended payments decreased.

New York City -- The National Retail Federation said Thursday that it expects retail sales growth of 4% this year, the biggest increase since 2006.

However, the group warned that shoppers are likely to remain cautious as they cope with slow job growth and rising prices.

The NRF said it expects retail sales to reach $2.47 trillion in 2011, up from $2.37 trillion in 2010, excluding automobiles, fuel and restaurants.

New York City -- For the first time in six years, the number of consumers who switched service providers as a result of poor customer service declined in 2010, according to the latest edition of an annual consumer behavior study by Accenture.

ANN ARBOR, Mich. -- The American Customer Satisfaction Index has dropped just 0.1% from the previous quarter to 75.9 on the ACSI's 100-point scale, indicating that customers satisfaction remains strong, the ACSI reported.

WASHINGTON — The U.S. Census Bureau on Tuesday reported that retail sales continue on a positive trend, edging up 0.3% for the month of January.

The increase to $381.6 billion marked the seventh consecutive month of gains for retail sales. Total sales for the month were above the year-ago period by 7.8%.

Ann Arbor, Mich. -- The American Customer Satisfaction Index's annual E-Commerce Report, produced in partnership with ForeSee Results and released on Tuesday, showed that customer satisfaction with e-commerce websites is down 2.6% to 79.3 on the ACSI's 100-point scale.

The results are the lowest since 2004.

According to the report, falling satisfaction with online retail pulled down aggregate satisfaction with the e-commerce sector overall, which also includes online brokerage and online travel.

Washington, D.C. -- A report released Tuesday by the U.S. Commerce Department said sales at U.S. retailers edged up 0.3% in January, less than the expected 0.5% to 0.6% increase, but still the seventh straight month of gains. A series of snow storms that hit much of the country throughout the month was cited as one of the factors for the weaker showing.

NEW YORK -- BrandSpark International, along with Better Homes and Gardens, released the top shopper trends from the third annual Best New Product Award (BNPA) American Shopper Study, which surveyed more than 63,000 Americans.