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Consumer Attitudes & Behavior

  • Dollar Tree posts larger-than-expected Q4 profit

    Chesapeake, Va. -- Dollar Tree Inc. reported Wednesday a bigger-than-expected profit of $228.6 million for the quarter ended on Feb. 2, up from $187.9 million in the year-ago period.

    Sales climbed 15.4% to $2.25 billion, boosted by an extra week in the quarter. Wall Street expected $2.23 billion in sales. Same-store sales increased 2.4%.

  • On Target: Planet Retail’s Take on Target’s Q4 and full-year results

    By Sandy Skrovan, U.S. research director, Planet Retail

  • CEA: Consumer confidence down again

    ARLINGTON, Va. — Consumer confidence in the overall economy and sentiment toward technology both fell again in February, according to the latest figures released by the Consumer Electronics Association.

    The CEA Index of Consumer Expectations (ICE), which measures consumer expectations about the broader economy, fell 2.7 points in February to 165.3. Consumer confidence in the overall economy declined for the second consecutive month.

  • Consumer confidence rebounds in February

    New York -- Consumer confidence rebounded in February, reversing three straight months of declines, according to The Conference Board, a private research group. The Conference Board’s closely-watched Consumer Confidence Index stands at 69.6, up from 58.4 in January. Economists had expected 60.5, according to research firm FactSet.

    It was the highest reading since November’s 71.5 metric.  

  • Publix tops among retailers in customer satisfaction, followed by Amazon and Office Depot

    ANN ARBOR, Mich. -- Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index. In fact, it’s at an all time high, up 0.7% to 76.6 in 2012 on ACSI’s 100-point scale. And once again, Publix is on top, outperforming all other retailers (physical and pure online players) with a score of 86.

  • Expect big deals in 2013, says BDO

    CHICAGO — If the folks at BDO are to be believed, the OfficeMax/Office Depot merger will be just one of many potential deals forged in 2013.

  • Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot

    Ann Arbor, Mich. -- Customer satisfaction with e-commerce websites in on the rise, with Amazon topping all measured sites, according to the American Customer Satisfaction Index's (ACSI) annual E-Commerce Report, produced in partnership with customer experience analytics firm ForeSee.
       

  • E-commerce satisfaction continues to grow

    ANN ARBOR, Mich. — According to the American Customer Satisfaction Index's (ACSI) annual E-Commerce Report, produced in partnership with customer experience analytics firm ForeSee, customer satisfaction with e-commerce websites continues to rise, gaining 1.2% to 81.1 on the ACSI's 100-point scale. 

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