Consumer Attitudes & Behavior

Raleigh, N.C. -- Economic weakness and low consumer confidence, combined with vendor capacity/reliability, are the top threats to business success this peak season, according to a recent Peak Season Trends and Strategies Survey Report by Tompkins Supply Chain Consortium.

New York City -- Research results released Tuesday by American Express found that more than a third (38%) of small business owners believe that the U.S. is still in the throes of a recession.

According to the American Express OPEN Small Business Monitor, a semi-annual survey in its 10th year, concerns about the economy are weighing heavily on entrepreneurs. Twenty-seven percent say they do not plan to grow in the next six months (up from 21% in the spring) and just 77% describe themselves as glass-half-full optimists (down from 85% a year ago).

The pricing gap between Target and Walmart narrowed last month to a scant 1.7% as Walmart took prices up slightly during August while Target did the opposite, according to a monthly survey by the retail research team at Credit Suisse.

Boston -- Survey results released Tuesday by Shop.org showed that almost half of all retailers plan to offer eGifting this holiday season and 44% are looking at location-based deals as a key element of their mobile marketing strategies. 

The survey, sponsored by CashStar and conducted in September at the annual Shop.org Retail Summit in Boston, found a growing concern among retailers about the lack of personalization of gift cards. 

LOS ANGELES — The state of the economy continues to impact consumers' holiday shopping decisions as many plan to spend less or the same this year.

Cincinnati -- Most consumers hold strong positive attitudes on the quality of service they receive from U.S. businesses, according to new research from customer relationship management company Convergys Corporation.  Among the top findings of the research: nearly nine out of 10 consumers believe that service improved or stayed the same over the past year, and an impressive seven out of 10 say they were either “extremely” or “very” satisfied with their most recent service experience.

Washington, D.C. -- A report released Friday by the Commerce Dept. showed that consumer spending in the U.S. slowed in August, impacted by falling incomes and sporadic hiring.

Commerce Dept. figures showed that purchases edged up 0.2% after a 0.7% increase in July. However, a 0.2% increase in prices wiped out the slight spending gain. Incomes dipped 0.1%, the first decline since October 2009.

New York City -- The nation’s first lady did some shopping Thursday at a Target store in Alexandria, Va.

Mrs. Obama was casually dressed and virtually incognito with a baseball cap and sunglasses. She spent about 30 to 40 minutes in the store, according to reports, and was accompanied by an assistant.
 

Washington, D.C. -- A report released Friday by the Commerce Dept. showed that consumer spending in the U.S. slowed in August, impacted by falling incomes and sporadic hiring.

Commerce Dept. figures showed that purchases edged up 0.2% after a 0.7% increase in July. However, a 0.2% increase in prices wiped out the slight spending gain. Incomes dipped 0.1%, the first decline since October 2009.

So much for the weak economy. A record number of people, 161 million to be precise, are expected to celebrate Halloween this year, according to the National Retail Federations annual survey.

NRF has been conducting the consumer intentions and actions survey for 10 years and the outlook for this year is the brightest ever with average spending per person expected to increase to $72.31 from $66.28 last year.