Consumer Attitudes & Behavior

Dublin, Calif. – By controlling inventory and expenses, Ross Stores Inc. was able to report a 4% increase in net income during the first quarter of fiscal 2014 despite bad weather and other negative factors. Net income totaled $243.9 million, up from $234.6 million in the same period the prior year.

First quarter 2014 sales increased 6% to $2.68 billion, up from $2.54 billion in first quarter 2013. Same-store sales rose 1%. Ross Stores expects same-store sales to grow 1%-2% during the second quarter of fiscal 2014.

Despite bad weather and a challenging retail environment, Ross was able to post net income increases in the first quarter of fiscal 2014 by controlling inventory and expenses.

Net income increased 4% to $243.9 million from $234.6 million in the prior-year quarter.

Total net sales in the quarter increased 6% to $2.68 billion, up from $2.54 billion in last year’s first quarter. Same-store sales rose 1%.

Boston - Cone Communications has launched its new social impact tool to help companies assess, communicate and prove their progress against addressing critical social issues. The Cone Social Return Assessment is a proprietary, diagnostic tool that uncovers gaps and opportunities within three elements critical to a company's successful program: awareness, engagement and impact, and provides a plan to optimize its business and social return.   

Minneapolis – Best Buy Co. Inc. swung to a net profit in the first quarter of fiscal 2015 from a net loss in the same period a year earlier, but missed estimates with a drop in sales. The retailer posted net income of $461 million, a big turnaround from a net loss of $81 million.

Land O'Lakes' initiative to leverage technology to manage risk associated with weather and climate change will be part of a conversation this week focused on food security and climate change that brings together experts from the public and private sectors.

Waban, Mass. – Amazon.com took second place overall and was the highest-ranked retailer in the 2014 Temkin Customer Service Ratings, which rates 233 companies across 19 industries with 10,000 U.S. consumers. Other retailers in the top 12 include Chick-fil-A, Publix, H-E-B, Starbucks, Costco, QVC, and Trader Joe's.

Toronto – Sears Canada more than doubled its net loss year-over-year to $75.2 million, from $31.2 million in a difficult first quarter of fiscal 2014. Expenses related to the closure of stores and severance of personnel played a major role in the growth of the retailer’s net loss.

Chicago – In many cases retailers have to come to expect “job-hoppers” who frequently change jobs, but in many cases they also avoid them. More than half of 182 retail hiring managers and human resource professionals (54%) polled in a recent CareerBuilder survey said they have hired a job-hopper and more than one-third (36%) said they have come to expect workers to job-hop.