Consumer Attitudes & Behavior

Atlanta -- Consumer spending slowed in June but remained positive on a year-over-year basis with a growth of 3%, according to First Data SpendTrend analysis, which tracks same-store point-of-sale data by credit, signature debit, PIN debit, EBT, closed-loop prepaid cards and checks from nearly four million merchant locations serviced by First Data.

Philadelphia - Millennials are emerging as some of the most committed purchasers of sustainable products and services. According to a survey of 2,051 adult consumers commissioned by hygiene product manufacturer SCA, Millennials age 18-34 who purchase green products/services are significantly more likely (27%) to have increased the number of green products and services they buy compared to adults ages 35-44 (18%) and adults ages 45-plus (15%).

Chicago -- High-income consumers think warehouse club products are on a par with leading brands, according to new research from Mintel. Indeed, 38% believe store brand or private label brands at warehouse clubs are comparable to name brand items in terms of quality — a number that increases to 44% of households earning $150K+. That's the highest percentage of all income groups surveyed, compared to 27% of those earning less than $25K, 36% of those earning $50-$74.9K and 41% of those with incomes between $100-$149.9K.  

Westlake Village, Calif. -- Hhgregg ranks highest in appliance retailer customer satisfaction, followed by Lowe’s, according to the J.D. Power 2014 Appliance Retailer Satisfaction Study. The survey found that a knowledgeable sales staff providing a prompt, courteous and engaging customer service experience helps drive satisfaction with home appliance retailer.

Retail sales generally improved in June, helped by good weather and big discounts as retailers look to clear inventory for the back-to-school season.
 
Costco Wholesale Corp. reported a 6% increase in June same-store sales, helped by higher fuel prices. Its results topped Wall Street estimates.

Excluding the impact of foreign exchange rates and gasoline prices, Costco’s same-store sales increased 6% for the five-week period ended July 6. The metric rose 5% in the United States and 7% overseas.  

San Francisco - Shopper traffic declined 9% in June, compared to the same month the previous year, as vacations, holidays, and record-breaking World Cup viewership cannibalized time spent on shopping-related activities. According to data from in-store analytics provider Euclid, despite the reduced traffic, high levels of consumer confidence boosted shoppers’ spending habits with .2% growth year-over-year in general merchandise, apparel, furniture and other (GAFO) retail sales

Austin, Texas – Thirty-five percent of consumers would stop shopping at a store where their data was hacked. According to a recent survey of almost 2,000 consumers by software consulting firm Software Advice, another 22% would be much less willing to shop there.

Lumber Liquidators doesn’t report its second-quarter results until July 31. But reduced customer traffic along with weak macroeconomic trends related to residential remodeling and a drop in home sales have prompted the company to revisit its outlook for the quarter and full year.

The company’s net sales for the quarter increased 2.3% to $263.1 million, from $257.1 million in the prior-year quarter. At comparable stores, however, net sales decreased 7.1% for the quarter, in comparison to an increase of 14.9% for the second quarter of the prior year.