Consumer Attitudes & Behavior

Gap Inc., is the only retailer to appear on a flawed list called The Civic50 that presumes to recognize the nation’s most community-minded companies.

Now in its third year, the lack of retail representation on The Civic50 is highly curious considering retailers enjoy a high level of visibility within the communities where they operate and are typically quite generous in supporting local charities and national causes. The consumer packaged goods was also under-represented on The Civic50 although companies such as ConAgra, General Mills and Hershey were included.

Petaluma, Calif. – During the second week of the holiday shopping season (Dec. 1-7), smartphone and tablet shoppers were especially generous spenders. According to data compiled by e-commerce software provider MarketLive, year-over-year online revenue generated by consumers using smartphones grew 107%, or slightly more than double.  

LAKELAND, Fla.- For the fifth consecutive year, Publix Pharmacy is the highest-ranking pharmacy in overall satisfaction in the supermarket segment according to J.D. Power & Associate Satisfaction Survey, a customer satisfaction benchmark study that provides pharmacy-specific performance comparisons among brick and mortar pharmacies.  

New York - The cost of healthcare, the ability to maintain margins
 and the ability to continue to grow revenue are the top business challenges in the retail sector. That’s according to GE Capital’s new national survey of c-suite executives at middle-market companies (ranging from $10 million - <$1 billion in sales).  

By Shannon Warner, Cognizant Technology Solutions   Talk about a gap: 62% of shoppers say loyalty program membership is beneficial, but only 26% consider retailers’ programs worth joining.   

Ann Arbor, Mich. – Rolling Stones fans will sympathize with the devilish problem facing American customers, who couldn’t get satisfaction in the third quarter of 2014. The national level of customer satisfaction fell 0.7% in the third quarter of 2014 to 75.6 on a 100-point scale, according to the American Customer Satisfaction Index (ACSI), pointing to weak spending growth for the fourth quarter.   

ECRM compared retail circular advertising in November 2013 vs. November 2014 and noted trends occurring across top retail chains. Home Depot added an additional Black Friday 2014 circular promoting appliances. Home Depot offered deep Black Friday 2014 discounts on microwaves. Staples increased circular pages by +38%, and featured an attractive “Free Kindle eReader with laptop purchase” and a $99 Asus laptop on the Black Friday 2014 circular front. Walgreens had little change in November circular metrics but CVS cut 9 pages; a 10% decline.

NEW YORK - Overall U.S. retail sales (excluding auto) are expected to grow 3%-4% in 2015 although a variety of challenges will continue to constrain the performance of several retailers and retail segments, according to a new Fitch Ratings report.   A gradual increase in the U.S. employment rate and real wages along with near-term benefits from lower gas prices will support retail sales growth.