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Consumer Attitudes & Behavior

  • Consumers’ favorite fashion retailer is…

    Louisville, Colo. -- Nordstrom ranked as consumers’ favorite fashion retailer for the third consecutive year, followed by Kohl’s, T.J. Maxx, Macy’s and Dillard’s. That’s according to a study by Market Force Information, a provider of customer intelligence solutions.

  • Most toy retailers had Merry Christmas

    The popularity of Disney’s Frozen license and a final surge of spending allowed most U.S. toy retailers to grow sales this past holiday season, according to new data from NPD.

  • Accenture: Consumers switch brands more than ever before

    New York - U.S. companies are struggling to keep pace with their customers’ “always on” nature and greater use of digital channels. According to new research from Accenture, 56% of consumers report that the number of brands they consider has increased significantly in the past 10 years, and 46% believe they are more likely to switch providers compared to 10 years ago.

  • Activist hedge fund Starboard Value pushes for Staples and Office Depot merger

    New York -- Activist investor Starboard Value LP, which helped put together the merger of OfficeMax and Office Depot, issued a letter on Tuesday calling for Staples Inc. and Office Depot Inc. to merge, saying it would lead to greater savings.

  • Bon-Ton posts 5.3% rise in sales; CFO to exit

    Holiday discounts helped Bon-Ton Stores post a robust increase in same-store sales.

    The company said same-store sales for the nine-week holiday period ended Jan. 3 increased 5.3%. Total sales for the combined months of November and December were up 3.8%, the company said.

    Kathryn Bufano, president and CEO, said the company was “pleased” with the numbers, but that a “highly promotional sales environment” tempered the impact of those improved sales on Bon-Ton’s profits.

  • Consumer sentiment in January hits 11-year high

    New York -- Consumers are feeling bullish, buoyed by low gas prices and an improving job market. The University of Michigan preliminary consumer sentiment index for January rose to an 11-year high of 98.2, from a final reading of 93.6 for December.

  • Webinar: Store traffic and conversion rates are critical to your business

    New York -- In today's data-filled world, many retailers are missing some of the most basic — and important — metrics of all: store data and conversion rates. Join this Chain Store Age Webinar on Jan. 29, 2 p.m. (EST), and learn how the insights gained from this data can give companies an edge in today's hypercompetive, omnichannel retail environment.

  • Retailers aren’t giving consumers what they want

    Retailers already knew they had work to do to better meet online shoppers’ expectations, just maybe not as much as revealed by new research from IBM.

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