Consumer Attitudes & Behavior

Gas, beer and cigarettes still dominate convenience store sales, but fresh items are making some surprising inroads.

Hackensack, N.J. – Frequency of customer visits and customer delight are crucial indicators of customer loyalty. According to a new survey of 1,000 adult U.S. consumers from branding firm Strativity Group Inc., almost 40% of customers interact with their favorite company at least weekly.

Framingham, Mass. -- American women are ambitious and confident when it comes to pursuing their goals, yet understand the hard work it takes to achieve them.

In a new survey from Marshalls, 85% of American women ages 22 – 54 who have goals feel confident that they will achieve them in the next year, which is no easy feat with women juggling four different goals on average. Even as master multi-taskers women know when to ask for help, with 91% reporting to need a little boost and support to help create a path toward success.
 

Suppliers to Walmart are always looking for ways to align themselves with the retailer and develop strategies that drive sales. Nothing could be more instructive on that front than 2015 version of a Global Responsibility Report, which reveals the company’s extensive social and environmental commitments and accomplishments.

The eighth annual edition of the document was released this week in conjunction with other material related to the company June 5 shareholders meeting.

Walmart increased hourly pay for employees earlier this year but top executives didn’t earn as much as they could have after the company came up short on key metrics.

Louisville, Colo. -- Ace Hardware is America’s favorite home improvement store and Costco is the favorite for home furnishings, according to a new nationwide survey by Market Force Information. The findings are based on consumers’ satisfaction levels and their likelihood to recommend the retailer to others.

In the home improvement sector, Ace Hardware earned the top spot with a composite loyalty score of 61% (out of a potential 70%). Menards came in second, at 50%, followed by Lowe’s, Home Depot and Walmart.

Charlotte, N.C. -- Shoppers in the United States are in no hurry to buy a wearable device, according to a survey by Carlisle & Gallagher Consulting Group, a business and technology consulting firm exclusively focused on the financial services industry. The findings suggest that future adoption of the technology will be driven by attractiveness, alerts and payments functionality.

New York -- New York and Los Angeles may be the largest U.S. markets in terms of apparel sales, but online and smaller markets such as Orlando, Florida, and Washington, D.C., are the top markets driving both growth rate and dollar volume increases for the industry, according to global information company The NPD Group.  

Both Orlando and Washington had strong performance across in-store and online channels.