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Consumer Attitudes & Behavior

  • Wal-Mart workers plan to protest on Black Friday

    Bentonville, Ark. -- For the third consecutive year, Wal-Mart workers at about 1,600 stores are prepping to protest on Black Friday to demand better wages and benefits.   According to pressure group OUR Walmart, the protestors are demanding a $15/hour wage and consistent full-time hours.  

  • Survey: Consumers want Black Friday apps

    New York –- There is a high demand among consumers for mobile apps that would make the Black Friday shopping experience easier. According to data from Verizon, 80% of consumers say knowing where to get the best Black Friday deals would make their experience easier.  

  • Lord & Taylor unveils 2014 holiday window

    New York -- Entertainer Nick Jonas joined Lord & Taylor/Hudson’s Bay president Liz Rodbell for the unveiling of the department store’s annual holiday windows on NYC’s Fifth Avenue on Thursday, marking the 100th anniversary of the retailer’s holiday window program.  

  • Study: Holiday shipping costs and online security top of mind for shoppers

    New York -- A 2014 Kelly Scott Madison Holiday Shopping Study revealed that the top concerns for consumers this holiday season are shipping costs and online security, as 71% of respondents ranked both as top-of-mind.   Other findings focused on timing and returns:  

  • NRF: Holiday shoppers to spend $31 billion on gift cards

    Washington, D.C. –- During the 2014 holiday season, spending on tiny plastic or digital gift cards will top all previous records. According to the National Retail Federation (NRF) Gift Card Spending Survey, the average person buying gift cards will spend $172.74, up from $163.16 in 2013. Total spending is expected to reach $31.74 billion.  

  • Kohl's profit slides 20% on weak same-store sales

    Menomonee Falls, Wis. -- Kohl’s Corp. reported a 20% decline in 3Q profit, missing Wall Street estimates, as the retailer continues to be challenged by drops in store traffic and weak sales.

     

  • Nielsen survey: More than half of shoppers plan to participate in Cyber Monday

    New York -- According to Nielsen’s 2014 Holiday Retail Sales Forecast, nearly 25% of consumers polled had already started their holiday shopping in September. However, Black Friday and Cyber Monday are still relevant, as 52% of respondents in a just released Black Friday/Cyber Monday survey stated that they plan to venture into stores on Black Friday and 55% of respondents stated that they plan to fire up their computers for Cyber Monday. 

  • Most customers frustrated by self-service technology

    Lisle, Ill. -- Glory Global Solutions found that the overwhelming majority of U.S. consumers using self-service machines (88%) have felt frustrated by the technology, this according to the company’s latest research study on the use of self-service technology.  

  • Why gift cards keep growing

    Gift card sales are expected to reach record levels again this holiday season and new research from the National Retail Federation (NRF) offers insight into the increased popularity of stored value products.

    More than half of shoppers polled by NRF’s Gift Card Spending Survey said they will buy gift cards this holiday season because the cards allow the recipient to select their own gift. More than 25% of shoppers said gift cards are easier and faster to buy, and 3.8% said the cards help them stick to their holiday budgets.

  • Black Friday behavior, according to the sexes

    When it comes to getting a great deal, Black Friday and Cyber Monday are big shopping days for consumers. But according to new research from Nielsen, men and women have different shopping behaviors on these two retail holidays.

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