Consumer Attitudes & Behavior

NFC-enabled contactless mobile payments, such as those enabled by smartphone-based digital wallet services like Apple Pay and Android Pay, currently make up a tiny fraction of card transactions. However, a new study from Indian mobile solutions provider Mahindra Comviva suggests contactless mobile payments are set to grow quickly.

Lower gas prices are not significantly altering consumer behavior, according to the latest Consumer Fuels Survey results released by the National Association of Convenience Stores (NACS).

Although drivers report that the national median gas price fell 25 cents per gallon in the past month and 60 cents per gallon since July, only 22% of consumers say that they will drive more over the coming month and only 15% say that they will spend more on other non-fuels items in the coming month.

The Retail Industry Leaders Association introduced its second Retail Energy Management Report, a resource for companies to compare energy management programs across the industry and identify opportunities for progress.

The report was released prior to the opening of RILA’s 2015 Retail Sustainability Conference, now in its eighth year.

Lower gas prices are not significantly altering consumer behavior, according to the latest Consumer Fuels Survey results released by the National Association of Convenience Stores (NACS).

Although drivers report that the national median gas price fell 25 cents per gallon in the past month and 60 cents per gallon since July, only 22% of consumers say that they will drive more over the coming month and only 15% say that they will spend more on other non-fuels items in the coming month.

There are four key elements that sustain a customer’s loyalty over the long term (and price is not one of them), according to the newest research from Synchrony Financial.

According to Synchrony Financial’s 2015 Customer Experience and Impact Study, which examines 27 elements of the shopping experience, four experiences stand out as most valued by customers and translate into greater spend and loyalty for retailers.

Organized crime is on the rise — and it’s taking a heavy financial toll on the nation’s retailers.

Retailers on average report they lost $453,940 per $1 billion in annual sales over the past year due to organized crime, according to the National Retail Federation’s 11th annual Organized Retail Crime Survey, which put a $30 billion price tag on the problem.  

Retailers are extremely aware of the looming Oct. 1 deadline to securely accept payments from chip-enabled, EMV-compliant cards. But according to a new survey of 18,000 U.S. adults, consumers have much lower awareness.

The survey, conducted in late August by POS technology provider Harbortouch, shows that 56% of consumers are unware of what “EMV” or “chip-enabled” mean.

Petco is launching an omnichannel promotion to get pet parents ready for the spookiest holiday of the year.

Pet parents who plan to dress up their pets can participate in the Petco "Make a Scene" Photo Contest on Instagram. Beginning Oct. 1, pet parents are encouraged to take a photo of their costumed pet in a scene that matches the pet's costume and post it on Instagram with the hashtag #MakeASceneContest for a chance to win a $5,000 grand prize.

Since its launch in July, Jet.com is surpassing other retailers on gross merchandise value and doing a good job of building customer loyalty, according to Channeladvisor.

According to The Washington Post, Jet has had a 23% repeat buyer rate, better than the 17% seen at eBay and the 11% seen at Amazon during the same time period.

Virtually all U.S. consumers will do at least some holiday shopping online this year.

According to the new Consumer Pulse survey from Rubicon Project, more than one-third of shoppers anticipate conducting the majority of their shopping online.

Consumers who conduct most of their holiday shopping online plan to spend 20% more than consumers who plan to do the majority of their shopping in-store. Amazon.com is the top holiday shopping destination, followed by Walmart and Target.