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Consumer Attitudes & Behavior

  • Report: Online retailers continue to move to brick-and-mortar

    There is one trend from the past couple of years shows no signs of stopping anytime soon: the movement of online-only retailers to the physical space. If anything, it’s gaining more momentum.      According to JLL’s Screens to Stores report, even more online retailers will experiment with physical locations in the next five years.    

  • Change in weather bodes well for retail sales

    Winter is coming — and not just to “Game of Thrones.”     A blast of cold air will move from the West Coast and across North America next week (Dec. 5-11), fueling demand for outerwear, gloves, hats, sweaters, heaters, and blankets, according to weather analytics company Planalytics.  

  • Unusual demographic flocking to J.C. Penney

    J.C. Penney is often associated with an older shopper demographic. But its comeback is being fueled, at least partially, by a surprising group.    Millennial moms now account for 45% of Penney's revenue, CNBC reported, and the group is also driving much of the growth in the company's sales and customer count.   

  • This retail channel is in a high-growth mode

    Beauty stores are hot — and shoppers around the globe can’t seem to get enough of them.     With hundreds of new door openings during 2015-2016, boutique beauty stores remain on a high growth trajectory, according to an upcoming study from market intelligence and research firm Kline.   

  • PayPal: One-third of Thanksgiving, Black Friday sales were mobile

    Mobile commerce drove healthy bottom lines for retailers industry-wide during Cyber Week, and PayPal witnessed the experience first-hand.   The payment processor said one-third of all payment volume on its network during both Thanksgiving Day and on Black Friday occurred on mobile devices, according to Tech Crunch.  

  • Report: Cart abandonment highest among mobile holiday users

    Cart abandonment is a very real problem during the holiday season, but mobile users are giving up on orders most often.   These details were revealed in an infographic from Barilliance that detailed shopping behavior among 50 million consumers between Nov. 25 and Nov. 28.   

  • American Eagle lowers forecast

    It’s a rough time for many teen apparel retailers and the holiday season may not bring much relief.   American Eagle Outfitters Inc. on Wednesday issued a weaker than expected forecast for the fourth quarter as its CEO cited a “tough” retail environment. Its warnings issues similar statements from the likes of Abercrombie & Fitch and Gap.    

  • Mobile wallet usage spikes

    Wallets are definitely getting lighter this holiday season, especially as more shoppers use mobile wallets.   Nearly one quarter of consumers (24.2%) currently use mobile wallets, and 48.5% plan to make a gift purchase with their digital wallet this holiday season. Further, more than two thirds (69.6%) of wallet users indicated they would use their mobile wallets even more if more merchants allowed them to pay that way.  
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