Consumer Attitudes & Behavior

Restroom cleanliness is more important than for stores and restaurants.

Amazon and Walmart received high rankings for making emotional connections with customers during the pandemic, but another brand took the top spot.

Amid still-high unemployment, not all retailers are having an easy time attracting holiday workers.

This year’s Halloween festivities appear similar to years’ past — from trick-or-treating to shopping in stores —despite the pandemic.

Consumers are not basing future shopping decisions on the outcome of the election.

Teens are spending less on clothing, food and events, and more on video games, furniture and room accessories amid the pandemic.

Three in four consumers will make online holiday purchases and want store employees to celebrate Thanksgiving at home

The most popular online grocery retailer is not a grocer, strictly speaking.

Walmart’s new membership program, Walmart Plus, is running fast out of the gate.

Social media influencers may not be so influential, after all.