Consumer Attitudes & Behavior

Boomer and Gen Z shoppers have very different opinions about automated customer service experiences.

A regional grocery powerhouse is the brand most positively talked about in offline conversations — ahead of more than 650 brands across all consumer categories.

Consumer sentiment in March fell for the first time in four months even as short-term inflation expectations ebbed.

A new study sheds light on the shopping habits of consumers participating in the Supplemental Nutrition Assistance Program (SNAP).

A new report reveals that retail employees are becoming more aware of pay gaps in the industry.

Chain Store Age is excited to announce the launch of CSA Retail Buzz, a new video series designed to provide insights and observations on the trends and innovations shaping retail.

Consumers pulled back a bit on making discretionary purchases during the month of February. 

Urban retail districts saw a sharp rise in daytime traffic in February, says a new report.