Loyalty Marketing

A carefully designed customer experience is the cornerstone of modern omni-channel customer relationship marketing. Retailers painstakingly craft marketing messages and engagement strategies that a customer will encounter at a specific time, in a specific place, via a specific channel. The experience often has some flexibility built in so it can adapt to individual customer behavior, wants and needs.

Sunnyvale, Calif. – David’s Cookies competes in a crowded marketplace and even encounters issues resulting from its own brand fragmentation. Trying to locate and convert leads around the world is understandably a huge marketing expense typically involving lots of time and travel. But since implementing the Ariba Discovery trading platform last year, David’s Cookies has found dozens of new clients with much less time, travel and expense.

CHICAGO — Social media powerhouse Facebook is trying go beyond baby photos and cat memes by further integrating commerce into its current platform.

While many large and small retailers already use Facebook's platform to market their wares and enhance their brand awareness, no one has set up shop on the site until now.

Randy Dewitt

CEO,

Front Burner Restaurants

HEADQUARTERS: Addison, Texas

TYPE OF BUSINESS: Casual-dining (Twin Peaks)

NUMBER OF UNITS: 36 Twin Peaks restaurants in 16 states

Dramatic growth and purchasing power of U.S. Latino population demands retailer attention

St. Louis and Columbus, Ohio, are ground zero for a new initiative from News America Marketing that blends e-commerce with the traditional free-standing insert.

DALLAS — 7-Eleven is looking to leverage social media this summer with a limited duration offer designed to generate traffic at the retailer’s more than 10,000 worldwide locations.

The announcement comes on the heels of Dunkin’ Donuts’ decision to focus more on its beverages and Starbucks’ announcement that it would be raising prices on select beverages. 

FORT WORTH — One doesn’t normally associate social media with Dickies, but the global workwear maker is teaming up with pitcher R. A. Dickey to launch a contest on Facebook and using the social media site to extend its reach.

The contest, called Built to Work, recognizes the dedication and contributions of blue-collar workers from all walks of life — that is, the target consumer which Dickies aims to outfit with its apparel.