Marketing

Phoenix – PetSmart Inc. has named six new executives to its senior leadership team.  The additions reflect the first major hires by PetSmart’s newly installed president and CEO, Michael Massey.

Joining the Company are: Eran Cohen, executive VP of customer experience; Ron Cooperman, executive VP of strategy, Initiatives and real estate; Ted Passig, executive VP of buying and sourcing; Phil Vostrejs, executive VP of merchandise planning allocation, distribution and supply chain; and Brian Amkraut, senior VP of real estate.

Hampstead, Md. – Jos. A. Bank Clothiers is reportedly laying off 122 workers at its corporate headquarters. According to Reuters, the cuts will occur between May and December 2015, and represent about 15% of its total headquarters personnel. The layoffs come nearly one year after the company was acquired by Men’s Wearhouse.

Washington, D.C. - An Obama administration proposal to expand overtime and redefine what it means to be a restaurant or retail manager may harm mangers’ career paths and undermine the quality of customer service they are able to provide. According to a new survey 200 salaried retail and restaurant managers conducted for the National Retail Federation (NRF) by GfK Research, 81% of respondents said there would be an adverse impact on customer service.

Seattle – Online specialty footwear retailers Shoes.com, OnlineShoes.com and Shoeme.ca will now be known as Shoes.com. Despite the new parent brand, OnlineShoes.com and Shoeme.ca will continue to operate under their individual names.

New York - Consumers are reaching a saturation point when it comes to their level of engagement in loyalty and rewards programs. According to a new survey commissioned by Bond Brand Loyalty, while the number of programs in which members are enrolled continues to grow, from about 10 programs per member on average in 2014 to more than 13 per member in 2015, the number of programs in which members are active is not experiencing a corresponding increase.

Santa Monica, Calif. -- Online fashion fave Nasty Gal has opened its second brick-and-mortar location, on Third Street Promenade in Santa Monica, California. At 6,500 sq. ft., the new store is nearly triple the size of the retailer’s first location, on Melrose Ave. in Los Angeles, and is filled with neon accents and kitschy-but-hip accents.

Cincinnati -- Macy’s announced that Bloomingdale’s plans to open a 150,000-sq.-ft., three-level location in fall 2018 in an all-new shopping, dining and entertainment center being developed in Norwalk, Connecticut, by General Growth Properties.

“This spectacular new shopping center will be a distinctive and upscale destination for Fairfield County and surrounding areas, prominently positioned at I-95 and Highway 7,” said Tony Spring, chairman and CEO of Bloomingdale’s.

Chicago -- Torrid, the edgy plus-sized apparel division of Hot Topic, will open a flagship on State Street in Chicago, on April 8. It’s part of 60 stores the retailer is planning to open across the country this year.

The 3,000-sq.-ft. store, located in The Loop, Chicago's historic shopping district, will be Torrid's tenth store in the Windy City.

PetSmart Inc. is looking to drive growth with six new executive appointments focused in the areas of customer experience, merchandise planning, strategy, initiatives, sourcing and real estate.

The additions to the senior leadership team reflect the first major hires by PetSmart’s newly installed president and CEO, Michael Massey.

Costco, Amazon.com and Apple rank highest in customer loyalty, according to this year’s Net Promoter Consumer Study.

The study ranks more than 220 brands, such as Costco, Amazon.com, Apple and more across 22 U.S. industry sectors, including financial services, insurance, technology, online entertainment, retail stores, electronics, travel and hospitality, and telecommunications.