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The award for best online customer service goes to…
When it comes to providing online customer service, Land’s End is the one to beat.
StellaService, an independent company that measures the customer service performance of online businesses, recognized Lands' End with the 2016 StellaService Elite Award for exceptional customer service.
StellaService cited Lands' End for excelling in phone, chat and email, with a phone response time of less than 45 seconds.
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How E-commerce is eroding retail earnings
A new report from HRC Advisory finds that retailers’ online sales are eroding in-store sales and taking a big bite out of retail profitability. Chain Store Age editor Marianne Wilson spoke with Antony Karabus, CEO, HRC Advisory, about the study and its implications for retailers.
What did you find most surprising in the study findings?

