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The award for best online customer service goes to…


When it comes to providing online customer service, Land’s End is the one to beat.

StellaService, an independent company that measures the customer service performance of online businesses, recognized Lands' End with the 2016 StellaService Elite Award for exceptional customer service.

StellaService cited Lands' End for excelling in phone, chat and email, with a phone response time of less than 45 seconds.

StellaService's Elite Awards recognize retailers on an annual basis for best-in-class customer service across phone, email, chat, shipping and returns. The 2016 Awards were given following analysis of thousands of customer service data points collected by StellaService shopping analysts throughout 2015.

To qualify for an Elite Award, retailers' annual service performance must meet or exceed the performance of the top five retailers in the StellaService Ecommerce Index, which includes 30 companies recognized as service leaders.

“At Lands' End, demonstrating an outstanding level of customer service has always been a cornerstone of the company," said Federica Marchionni, CEO, Lands' End. "Our customer care specialists are renowned for their helpfulness and product knowledge and we are honored to be recognized by StellaService.

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