Consumer Affairs & Relations

St. Louis -- Retail veteran Maxine Clark announced she is stepping down as CEO of Build-A-Bear Workshop, the chain she founded in 1997. Clark, 63, said she will remain as CEO until a successor is found. She will also remain on the company's board of directors.
 

WASHINGTON — The National Retail Federation is hoping to dispel fears that merchants are expected to surcharge customers for using a credit card as theoretically allowed under a controversial proposed lawsuit settlement with Visa and MasterCard being debated in the courts.

WASHINGTON  — The Grocery Manufacturers Association has promoted Sean McBride to EVP communications and membership services, effective Jan. 1. The announcement was made by GMA president and CEO Pamela Bailey. McBride previously served as senior vice president of communications and marketing.

Organized labor was dealt a setback in its attacks on Walmart on Thursday when the National Labor Relations Board sided with the retailer in a dispute involving the United Food and Commercial Workers.

The UFCW reached a settlement with Walmart stemming from demonstrations the union organized at various Walmart stores on Black Friday. The protests received considerable media attention at the time as the union sought to persuade Walmart employees to walk off the job on the busiest day of the year.

NORTHFIELD, Ill. — Kraft Foods Group is stepping up its marketing efforts by naming Deanie Elsner to the newly created role of chief marketing officer, reporting directly to company CEO, Tony Vernon.

NEW YORK — A breast cancer survivor and her daughter have used the Internet to draw attention to an important issue and potentially create a new category of lingerie.

Debbie Barrett ad Allana Maiden hand-delivered more than 118,000 Change.org petition signatures to Victoria's Secret's New York office on Thursday, asking the lingerie giant to make a line of "survivor" mastectomy bras to help breast cancer survivors feel beautiful again.

New York -- Labor groups that have long spoken out against Wal-Mart Stores will stop much of their picketing against the world's largest retailer, though they still plan to continue to push the company to improve working conditions.

The United Food and Commercial Workers International Union, or UFCW, and OUR Walmart reached an agreement with the National Labor Relations Board, the groups and Walmart said on Thursday.

Brentwood, Tenn. — Tractor Supply Co. reported that net income for the quarter was $79.5 million, compared with net income of $70.5 million in the fourth quarter of the prior year.

Net sales for the fourth quarter increased to $1.29 billion, or 3.7% over the prior year's 14-week period.

Same-store sales increased 4.7%, compared with a strong 7.6% increase in the prior-year period.

The company opened 25 new stores in fourth quarter 2012, compared with 31 new store openings in the prior year's fourth quarter.

NEW YORK — Ahold USA has named Mark McGowan as EVP merchandising. He will lead a merchandising team that supports Ahold USA and its four divisions: Stop & Shop New England, Stop & Shop New York Metro, Giant Landover and Giant Carlisle.

McGowan had previously served as EVP supply chain for Ahold USA and previously led the Boston division of Stop & Shop.

SALISBURY, N.C. — The future grocers of America will get a taste of what its like to work in the industry, thanks to a new, interactive exhibit by Food Lion on display at the Children's Museum in Winston-Salem, N.C.

Children will be able to go behind miniature-sized counters and cash registers and pretend they are checking out customers. They will also be able to experience three preparation areas to further allow them to imagine they are Food Lion associates.