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Consumer Affairs & Relations

  • Holiday pessimism proves infectious

    Apprehension regarding shoppers’ willingness to spend during the shortened holiday season has reached the point where even retailers presumably well positioned to benefit from frugality are sounding alarms.


    The most recent is Ross Stores vice chairman and CEO Michael Balmuth who shared his concerns about the fourth quarter even as the operator of 1,154 stores reported third quarter sales that were in line with expectations and profits that exceeded guidance due to margin expansion.

  • Walmart’s wage issue is lie that won’t die

    Walmart’s reputation took a pounding this week when well-intentioned efforts by employees to help co-workers at several stores were distorted by media outlets and a high profile celebrity who lapped up organized labor’s interpretation of the situation.

  • Changing of the guard at Coty’s OPI brand

    Leading global beauty company Coty has announced that OPI founder and CEO George Schaeffer plans to retire. Schaeffer will continue to work with OPI's management team through a newly created role as OPI's strategic board adviser.

    Schaeffer founded OPI in 1981 and has grown the brand’s portfolio of shades to more than 400. After more than 30 years of leading OPI, Schaeffer will focus on the Schaeffer Family Foundation and multiple charities that support health-related causes and children's education.

  • Target profit falls 46% on Canadian costs; trims full-year forecast

    Minneapolis -- Target Corp.'s third-quarter net income fell 47%, hurt by costs related to its Canadian expansion. Its adjusted profit beat analysts' estimates, but sales fell short. The retailer lowered its full-year adjusted earnings forecast.

    For the three months ended Nov. 2, Target earned $341 million, or 54 cents per share, down from $637 million in the year ago period. Removing Canada-related expansion costs and other items, earnings were 84 cents per share.

  • Walgreens strengthens new digital and marketing division

    Walgreens has named Sona Chawla, currently president of e-commerce, as president of digital and chief marketing officer. In this new role, Chawla will lead a newly created digital and marketing division, establishing an integrated digital, enterprise-wide marketing and customer loyalty and insights group to advance Walgreens “Well Experience” strategy.

  • Walgreens names e-commerce head as president of digital, chief marketing officer

    Deerfield, Ill. -- Walgreens on Thursday announced the appointment of Sona Chawla, president of e-commerce, as president of digital and chief marketing officer. In this new role, Chawla will lead a newly created digital and marketing division, establishing a unified and integrated digital, enterprise-wide marketing, and customer loyalty and insights group to advance Walgreens “Well Experience” strategy and vision to be the first choice in health and daily living in America and beyond, Walgreens stated.

  • Walgreens opens nation’s first net zero energy store

    Evanston, Ill. -- Walgreens on Thursday opened what is believed to be the nation’s first net zero energy retail store (a net zero building produces energy equal to or greater than it consumes). Located in Evanston, Ill., the store features two wind turbines, nearly 850 solar panels and a geothermal system burrowed 550 ft. into the ground. Engineering estimates indicate that the new Walgreens will use 200,000 kilowatt hours per year of electricity while generating 220,000 kilowatt hours per year.

  • Bangladesh sets minimum standards for factory safety

    Washington, D.C. - Earlier this month in Dhaka, Bangladesh, the International Labor Organization (ILO), technical experts from the Alliance for Bangladesh Worker Safety, the Accord on Fire and Building Safety, and the Bangladesh University of Engineering and Technology (BUET) came to agreement on a common, minimum criterion for fire and structural inspection safety standards, pending a few final modifications.

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