Consumer Affairs & Relations

Just a little more than a week after Jos. A. Bank announced its intentions of acquiring Eddie Bauer, Men’s Wearhouse has upped the ante.

Walmart is awarding $1.75 million in grants from the Walmart Foundation to three of the nation’s leading nonprofit organizations: National Association for the Advancement of Colored People (NAACP), National Urban League (NUL) and United Negro College Fund (UNCF).

Beachwood, Ohio — DDR Corp has published its 2013 Corporate Social Responsibility report, which can be viewed at csr.ddr.com. The report features various initiatives taken by DDR employees throughout 2013

New York -- G Asset Management, LLC ("GAM"), a private investment management firm, has made a proposal to acquire 51% of Barnes & Noble Inc., valuing the company at $22 per share, or about $1.3 billion. This is a 10% increase on the $20 per share offer G Asset made for 51% of Barnes & Noble in November 2013.

“Ongoing investigation.” “Forensics and law enforcement continue to investigate.” For now, it is a bit too early to write the “Lessons Learned” piece about the Target/Neiman Marcus/Michaels data breach incident. But there are a few things that were known before these latest payment card/database breaches occurred and should be put into context in light of what we are currently investigating.

New Albany, Ohio -- Abercrombie & Fitch Co. has confirmed that Engaged Capital, which it says owns approximately 0.58% of the outstanding shares of Abercrombie & Fitch, has submitted notice to nominate five candidates to stand for election to the Abercrombie & Fitch board of directors.

Vancouver, Canada – Lululemon Athletica Inc. is reportedly ending its ban on customers who have resold its goods on sites such as EBay and Amazon.com from purchasing items on its e-commerce site. According to Bloomberg, Lululemon instituted the policy to stop consumers from purchasing and reselling merchandise in bulk, but is rescinding it after a large volume of customer complaints.

Washington, D.C. – The National Retail Federation (NRF) is publicly crediting the Obama administration for its response to “patent trolls,” or companies that purchase patents for the sole purpose of launching infringement suits against other companies. The administration has implemented a series of executive actions designed to have the U.S. Patent and Trademark Office promote transparency, clarity and fairness in the patent process.

Atlanta – More than 50% of brands don’t have a strategy in place to manage responses to social media complaints from customers. Results of a recent survey conducted by Social Media Marketing University (SMMU) shows that 58.2% of brands receive customer complaints via social media “occasionally,” 10.9% receive them “somewhat often” and 4.9% receive them “very often.”

In total, almost 75% of brands receive social media complaints. In addition, survey results show:

Newport Beach, Calif. -- Engaged Capital, an investment firm specializing in small and mid-cap North American equities and stockholder of Abercrombie & Fitch Co., has named five nominees for the Abercrombie & Fitch board of directors. The nominees are Alexander P. Brick, former CEO of Specialty Retail Group; Robert D. Huth, former CEO of David’s Bridal; Michael W. Kramer, former COO of J.C. Penney; Diane L. Neal, former CEO of Bath & Body Works; and Glenn W. Welling, CIO and managing member of Engaged Capital.